Healthcare Ops & Automation Specialist

Ember AI

Burlingame (CA)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Ember AI is hiring at its Burlingame, CA office to accelerate deployments for healthcare providers. You will own customer implementations from onboarding through launch, translate real-world needs into Ember workflows, and rapidly unblock deployments with data-driven insights.

We value a strong academic background in CS/Math/Finance and experience across software, product, consulting, or operations. You’ll work closely with customers, operations, product, and engineering to drive successful

Qualifications

Bachelor’s degree in CS, Math, Finance or related field.
Experience in software engineering, product, consulting, or operations.
Ability to quickly learn unfamiliar systems and workflows.
Technical fluency to work with data, software tools, and AI concepts.
Strong customer intuition and communication skills.

Responsibilities

Own customer implementations end to end, including onboarding, workflow design, configuration, training, and launch.
Join customer calls, answer questions, investigate problems, and ensure deployments progress smoothly.
Learn how customers operate day to day, identify blockers, and translate processes into Ember workflows.
Investigate discrepancies, analyze data, diagnose root causes, and unblock implementations.
Use AI tools, automations, or prototypes to solve customer problems.
Turn customer insights into clear product requirements and decide what to automate next.