Agent Investigator (Regulatory Auditor)

State of Missouri; Jefferson City (MO); On-site; USD 42,000 - 57,000; Full time

Job summary

The State of Missouri is seeking a Complaint Investigator in the Consumer Affairs Division of the Department of Commerce and Insurance in Jefferson City, MO. This important role handles investigations of complaints against insurance producers, licensees and insurers, and uses laws and regulations to determine appropriate resolutions.

Starting salary is $49,371.60, with a potential years-of-service pay differential added to total compensation.

Qualifications

• Bachelor’s degree or work experience in insurance, risk management, business or public administration.
• Knowledge of insurance statutes, regulations and industry standards.
• Proficient with common computer applications.
• Excellent customer service and organizational skills.

Responsibilities

• Review and investigate complaints against licensees and insurers.
• Answer calls and provide resolutions to callers.
• Meet with stakeholders, legislators and consumers.
• Open and maintain cases in the case management system.
• Determine scope of investigations and present evidence.
• Interview witnesses with tact and good judgment.

Skills

Customer service

Organizational skills

Computer skills

Regulatory knowledge

Education

Bachelor’s degree or work experience in insurance, risk management, business or public administration

Tools

Case management system

Job description

Starting Salary: $49,371.60

The salary indicated represents a base pay rate. If the candidate selected is eligible for a years-of-service pay differential, it will be added to the total compensation. A pay differential does not raise the base pay.

Job Location: This position will be located at Harry S Truman State Office Building, 301 W High Street, Jefferson City, Missouri.

Why is the work you do in this position important to Missouri?

This is important and rewarding work in the Consumer Affairs Division of DCI protecting the insurance-buying public. This person would work within a team of Complaint Investigators and would handle related complaints against producers, licensees and/or insurers.

• Apply working knowledge of laws, rules, and regulations pertaining to the business of insurance and service contracts.
• Apply knowledge of industry standards for investigations.
• Answer incoming phone calls, address concerns and/or offer resolutions to the caller.
• Meet with stakeholders, legislators and consumers in person or by phone and communicate effectively verbally and in writing.
• Review and investigate complaints made against insurance producers, business entity producers, other licensees, unlicensed individuals and entities who are suspected of operating without a valid license and/or violating insurance laws.
• Self-direct the investigative caseload, by opening and maintaining cases in the web based case management system with minimal intervention.
• Determine scope of and conduct an investigation, knowledge of principles of identification, preservation and presentation of evidence to write clear and concise reports.
• Use knowledge of interviewing techniques, including effective methods of obtaining information from hostile or reluctant witnesses. Contact witnesses and public officials under conditions requiring tact and good judgment.

What are the qualifications for the position?

• Knowledge through a bachelor’s degree or work experience with specialization in insurance, risk management, business or public administration or closely related areas.
• Working knowledge of applicable insurance statutes and regulations as well as industry standards.
• Proficient with common computer applications.
• Excellent customer service and organizational skills.

Learn how a current division employee in a similar role feels about their work, opportunities and future by watching this 2-minute video! #DCICareersWithPurpose

Lack of post‑secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If You Have Questions About This Position, Please Contact

The Missouri Department of Commerce and Insurance, Human Resources Section at [e-mail].