Consumer Insurance Investigator

State of Missouri; Jefferson City (MO); On-site; USD 42,000 - 57,000; Full time

Job summary

The State of Missouri is seeking a Complaint Investigator in the Consumer Affairs Division of the Department of Commerce and Insurance in Jefferson City, MO. This important role handles investigations of complaints against insurance producers, licensees and insurers, and uses laws and regulations to determine appropriate resolutions.

Starting salary is $49,371.60, with a potential years-of-service pay differential added to total compensation.

Qualifications

• Bachelor’s degree or work experience in insurance, risk management, business or public administration.
• Knowledge of insurance statutes, regulations and industry standards.
• Proficient with common computer applications.
• Excellent customer service and organizational skills.

Responsibilities

• Review and investigate complaints against licensees and insurers.
• Answer calls and provide resolutions to callers.
• Meet with stakeholders, legislators and consumers.
• Open and maintain cases in the case management system.
• Determine scope of investigations and present evidence.
• Interview witnesses with tact and good judgment.

Skills

Customer service

Organizational skills

Computer skills

Regulatory knowledge

Education

Bachelor’s degree or work experience in insurance, risk management, business or public administration

Tools

Case management system

Job description

The State of Missouri is seeking a Complaint Investigator in the Consumer Affairs Division of the Department of Commerce and Insurance in Jefferson City, MO. This important role handles investigations of complaints against insurance producers, licensees and insurers, and uses laws and regulations to determine appropriate resolutions.

Starting salary is $49,371.60, with a potential years-of-service pay differential added to total compensation.