Front Desk Representative - Hono Koa

Terra West Management Services; Lahaina (HI); On-site; USD 26,174 - 34,440; Full time

Job summary

Terra West Management Services in Lahaina is seeking a friendly, professional front desk associate to manage guest check-in and check-out at our resort.

You will input guest data, assign rooms, handle reservations, process payments, and provide outstanding service every shift. The role requires excellent communication, computer skills, and a neat appearance; prior hospitality experience is preferred.

Qualifications

• High school diploma or equivalent.
• 1–2 years of front desk or guest services experience.
• Strong English communication, oral and written.
• Proficient computer and telephone systems.
• Experience with cash handling and payment software preferred.

Responsibilities

• Provide superb customer and professional service regardless of guest demeanor, with company service standards.
• Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets.
• Input all guest information on account correctly during registration. Assignment of rooms to account according to company process. Issue and control guest room keys to account properly.
• Effectively handle and fulfill guest requests.
• Ensure accuracy of all shift end paperwork, including posting charges, accuracy of cash drawer funds, and making folio adjustments.
• Accurate cash and payment handling skills, inputted correctly on guest folios. Balanced each shift. Post all required transactions to guest accounts.
• Efficiently check guests in and out of the resort.
• Maintain a flexible work schedule based on business needs.
• Must be able to fully understand and use the front desk software, and must have general knowledge of the resort.
• Must be able to understand and use the telephone system.
• Must be able to take reservations for owners/guests and input into resort system.
• Perform all other job requests as assigned by management.
• Different payment types and cash transaction

Skills

Customer service

Cash handling

English fluency

Telephone systems

Computer skills

Education

High school diploma

Tools

Front desk software

POS system

Reservation software

Job description

Overview

Job Type: Full-time

Join in on the fun we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for ours guests.

Role

To provide efficient guest registration in and out of the resort while displaying superior hospitality and customer service.

Responsibilities

• Provide a superb customer and professional service regardless of guest demeanor, with company service standards.
• Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets.
• Input all guest information on account correctly during registration. Assignment of rooms to account according to company process. Issue and control guest room keys to account properly.
• Effectively handle and fulfill guest requests.
• Ensure accuracy of all shift end paperwork, including posting charges, accuracy of cash drawer funds, and making folio adjustments.
• Accurate cash and payment handling skills, inputted correctly on guest folios. Balanced each shift. Post all required transactions to guest accounts.
• Efficiently check guests in and out of the resort.
• Maintain a flexible work schedule based on business needs.
• Must be able to fully understand and use the front desk software, and must have general knowledge of the resort.
• Must be able to understand and use the telephone system.
• Must be able to take reservations for owners/guests and input into resort system.
• Perform all other job requests as assigned by management.
• Different payment types and cash transaction

Requirements

• High school or equivalent education required
• Prior front desk or hotel guest service experience strongly preferred. 1-2 years prior customer service experience required.
• Extensive experience with computers and telephones.
• Prior experience handling cash and payment software preferred.
• Professional appearance that is clean, natural, polished, and professional
• Effective communication skills and proficient oral and written English language skills
• Excellent computer skills

Work Posture Requirements

• Sitting: Rarely
• Standing: Constantly
• Walking: Constantly
• Driving: Rarely
• Bending (from waist): Frequently
• Crouching (squat): Frequently
• Kneeling: Frequently
• Crawling: Rarely
• Climbing (stairs): Rarely
• Climbing (ladder): Rarely
• Twisting: Frequently
• Reaching: Frequently
• Wrist Motion: Constantly

Carrying Requirements

• Items Carried: Paper, mail, packages, etc.
• Distance: 30ft.
• Times Per Day: Frequently
• Maximum Weight: 50 LBS

Moving/Lifting Requirements

• Items Moved/Lifted: paper, mail, packages, etc.
• Times Per Day: Frequently
• Maximum Weight: 50 LBS

Moving/Lifting Levels/Heights

• Floor: Frequently
• Knee: Frequently
• Waist: Frequently
• Chest: Frequently
• Overhead: Rarely

Push/Pull Requirements

• Item Name: Furniture Frequency: Rarely
• Item Name: Shampooer Frequency: Rarely
• Item Name: Vacuum Frequency: Rarely
• Item Name: Utility Cart Frequency: Rarely

Environmental Conditions

• Inside/Outside: Yes
• Hot/Cold Temperatures: Yes
• Wet: Yes
• Noise: Yes
• Power Equipment: No
• Traffic Hazards: Yes
• Chemical Hazards: No
• Heights: Yes
• Dust: Yes
• Close Quarters: Yes
• Fumes/Odors: No
• Team members are not limited to the above mentioned job description and may be requested to do additional tasks as directed by Management Team.

EEO/Drug Free Workplace

Salary

22.00