Agent Front Desk

InterContinental Hotels Group; Petersburg (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hotel brand as a Front Desk Agent, where you'll create memorable experiences for guests. This role is perfect for those who thrive in a dynamic environment, offering a warm welcome, managing bookings, and providing local insights. Your problem-solving skills will turn challenges into opportunities, ensuring every guest leaves with great memories. With a focus on safety and professionalism, you'll represent the brand with pride. Enjoy a competitive hourly pay rate and a comprehensive benefits package, making this an exciting opportunity to advance your career in hospitality.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Qualifications

• 1+ year of experience in front desk or guest service position.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Welcome guests and manage bookings to ensure a memorable experience.
• Handle cash transactions and assist guests with their needs.

Skills

Communication Skills

Problem-Solving Skills

Fluency in Local Language

Tech-Savvy

Flexibility

Strength (lifting up to 50lbs)

Education

High School Diploma

College or University Degree

Job description

Hotel Brand: IHG Army Hotels
Location: United States, Virginia, Petersburg

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly pay rate for this role is $17.75.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.