Agent Front Desk

InterContinental Hotels Group; Cusseta (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality group as a Front Desk Agent, where you'll create memorable experiences for guests. In this dynamic role, you'll be the friendly face that welcomes guests, manages their bookings, and ensures their stay is seamless. Your strong communication and problem-solving skills will shine as you assist guests with their needs and provide local insights. This position offers the chance to be a key part of a vibrant team in a welcoming environment. If you're passionate about hospitality and enjoy making a difference in people's experiences, this is the perfect opportunity for you.

Qualifications

• Strong communication and problem-solving skills are essential for guest interactions.
• Experience in front desk or guest service roles preferred.

Responsibilities

• Welcome guests and manage bookings to ensure a smooth check-in and check-out process.
• Handle guest inquiries, requests, and issues while maintaining a safe environment.

Skills

Communication Skills

Problem-Solving Skills

Fluency in Local Language

Tech-Savvy

Flexibility

Physical Strength

Education

High School Diploma

College or University Degree

Job description

Hotel Brand: IHG Army Hotels
Location: United States, Georgia, Cusseta-Chattahoochee

Hotel: Abrams Hall (ZYBEA), Building 1670, 7350 Ingersoll Road, (front desk), 31905

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and informing them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Assist with other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Strong communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Problem-solving skills to turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• High school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally, you’ll have spent at least one year in a front desk or guest service position.
• Physical strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

If you don’t quite meet every single requirement, but still believe you'd be a great fit for the job, we encourage you to apply. Start your journey with us today.