Agent Experience Coordinator

Compass, Inc.; Village of Dobbs Ferry (NY); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Bonuses & RSUs

Paid vacation & holidays

Health, dental & vision benefits

401(k) plan

Commuter program

Pet insurance

Job summary

Compass, Inc. is seeking an Agent Experience Coordinator to be the face of the office, delivering world-class service to agents and clients. You will support tool adoption, marketing requests, and general office operations to ensure the Compass office runs smoothly.

You will collaborate with the agent experience team, provide 1:1 training on Compass tools, and help maintain a welcoming, organized workspace. A customer-first mindset and strong communication skills are essential.

Qualifications

• 1–2 years of experience in customer service, office management, hospitality, or operations.
• Real estate experience is a plus.
• Experience with enterprise tech tools (Zendesk, Salesforce, Confluence) is a plus.
• Strong listening, empathy and customer-centric mindset.

Responsibilities

• Welcome guests and manage mail, events, and office needs, ensuring the space is organized.
• Provide 1:1 support to customers for Compass tools and programs.
• Assist with basic marketing collateral and liaison to marketing specialists.
• Collaborate with teams to surface questions and feedback from agents.
• Troubleshoot questions related to technology, devices, and conference systems.
• Provide ad-hoc admin tasks such as meeting prep and data entry.
• Help maintain a positive, change-ready office culture.

Skills

Customer service

Office management

Hospitality

Operations

Empathy

Communication

Attention to detail

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the office to ensure everything runs smoothly and our Compass office standards are maintained. You will support a small roster of our customers with everything, including understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEC, you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.

At Compass, You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

WhatWe’ree Looking For:

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate is a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic to the customer's pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation:

The base pay range for this position is $22.21-$24.66/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits Base pay is based on market location Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principlesand our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice