Agent Developer Manager

ASAPP; New York, Northern (NY, KY); Hybrid; USD 180,000 - 200,000; Full time

Benefits offered by this job

Stock options

401k matching

Medical, vision, and dental insurance

Wellness stipend

Learning and development stipend

Parental leave

Job summary

ASAPP in New York is seeking a hands-on leader to build and scale the Agent Developer team within Delivery, owning recruitment, development, and ongoing growth of AI agents for our enterprise customers.

You’ll design frameworks, playbooks, and standards that guide the team, while partnering with Forward Deployed Engineers and Project Managers to ensure smooth handoffs from initial intake to long-term maintenance. This is a true player-coach role that blends leadership with practical execution.

Qualifications

• Experience leading a technical delivery, implementation, or solutions team, preferably in a customer-facing software or AI environment.
• Track record designing frameworks, playbooks, or operating models from scratch.
• Strong instincts for delivering a great customer experience with a technical product.

Responsibilities

• Own and manage the Agent Developer function; hire, develop, and grow a team building and maintaining AI agents for enterprise customers.
• Design the frameworks, systems, and standards used to build agents, beyond just executing existing ones.
• Identify what’s working across agent builds and drive changes; don’t wait to be asked.
• Collaborate with Forward Deployed Engineers and Project Managers for smooth handoffs from intake to long-term maintenance.
• Create a culture of proactive guidance, craftsmanship, and high standards with clear direction.
• Act as a player-coach by building from scratch while developing people for scale.
• Bring structure to a growing function with clear systems, playbooks, and working methods.

Skills

Technical leadership

Customer-facing AI

Frameworks & playbooks

People leadership

Ambiguity tolerance

Job description

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.

We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.

As part of ASAPP's Delivery organization, you'll build and lead the team responsible for developing and maintaining the AI agents we deploy for our customers. As part of ASAPP's Delivery organization, you'll build and lead the team responsible for developing and maintaining the AI agents we deploy for our customers. Our delivery function is organized into three distinct groups: Project Managers, Forward Deployed Engineers, and Agent Developers. You'll own and lead the Agent Developers directly, while partnering closely with the Project Manager and Forward Deployed Engineer teams throughout each deployment.

This is a true player-coach role: you'll be building and growing the Agent Developer team while staying hands-on in the work yourself, not just managing from a distance.You won't just execute against what customers ask for. You'll be the one designing the frameworks, standards, and playbooks that our Agent Developers use to build and maintain great AI agents, and you'll bring a strong point of view on what a great customer experience with our tools actually looks like. This is a role for someone who shows up with recommendations, not someone waiting to be told what's next.

While your day-to-day will center on building and developing your team, you'll still be customer facing, staying closely connected to what's happening in the field so you can continuously improve how we build, teach, and scale agent development across the team.

What you'll do

• Own and manage the Agent Developer function; hiring, developing, and growing a team that builds and maintains AI agents for our enterprise customers
• Design the frameworks, systems, and standards that our team uses to build agents, not just the processes for executing existing ones
• Proactively identify what's working and what isn't across agent builds, and drive changes rather than waiting to be asked
• Partner closely with our Forward Deployed Engineers and Project Managers to ensure a smooth handoff from initial customer intake through to agent build and long-term maintenance
• Build a culture on your team defined by proactive guidance, strong craftsmanship, and high standards, showing up with advice and direction rather than status checks
• Act as a true player-coach: someone who can roll up their sleeves to build something from scratch while also developing the people who will scale it
• Bring structure to a growing function, translating ambiguity into clear systems, playbooks, and ways of working

What we'd like to see

• Experience leading or building a technical delivery, implementation, or solutions team, ideally in a customer-facing software or AI environment
• A track record of designing frameworks, playbooks, or operating models from scratch, not just following existing ones
• Strong instincts for what makes a great customer experience with a technical product, and the confidence to have a strong opinion about it
• Proven people leadership experience, with the ability to hire, coach, and grow a technical teamComfort operating with ambiguity in a fast-moving, less structured environment
• A proactive, ownership-driven mindset: you bring recommendations, not just updates

Nice to have

• Experience specifically with conversational AI, LLM-based products, or AI agent deployments
• A background that spans both individual contributor delivery work and people management, so you understand what you're asking your team to do
• Experience building a new function or team structure from the ground up
• East Coast based, with a strong preference for the New York City area

$180,000 - $200,000 a year

Compensation package also includes a variable on top of the listed salary range

Separately, we also offer a compelling equity grant comprised of stock options

Competitive compensation with stock options

Comprehensive medical, vision, and dental insurance

401k matching

Fitness and wellness stipend

Mental well-being benefits

Professional learning and development stipend

Parental leave, including adoptive and foster parents

3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [e-mail] to obtain assistance.