Agent

PINKERTON | Comprehensive Risk Management; Plano (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

Pinkerton is seeking an Agent to provide concierge security at client sites and events. The role includes deescalating incidents, conducting robust investigations, writing comprehensive reports, and coordinating perimeter patrols and access control reviews.

The position supports emergency, crisis planning, and rapid response to security threats, with travel as required. Candidates should hold Texas DPS Level IV and related firearms qualifications and bring strong communication skills.

Qualifications

• High School Diploma or GED with security experience and background.
• Texas DPS Level IV Commissioned Security Officer and related credentials required.
• Strong customer service ethic and documentation skills.
• Ability to interact across diverse cultures and environments.
• Proficiency with Microsoft Office and basic computer use.

Responsibilities

• Provide concierge‑level security at client locations and events.
• Deescalate tense situations and write detailed incident reports.
• Conduct quality investigations and prepare investigative reports.
• Oversee campus drop‑offs, perimeter patrols, and access controls.
• Support emergency planning, crisis response, and security monitoring.
• Transport clients to locations as needed and respond to alarms.

Skills

Customer service

Investigations

Verbal communication

Written communication

Problem solving

Cross-cultural

Microsoft Office

Education

High School Diploma or GED

Tools

Access control systems

CCTV

Alarm monitoring

Job description

Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world‑class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Agent may perform a variety of responsibilities based on the assignment to include concierge‑level, residential, campus security, event security, response services, basic driving, and/or investigations. The schedule will be Monday through Thursday, from 7 AM to 6 PM.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide the client with concierge‑level security at the client location and/or events.
• Deescalate tense situations or individuals that may arise.
• Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
• Conduct quality investigations and complete investigative reports.
• Oversee external campus drop off/pick‑ups and conduct perimeter patrols, as assigned.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and/or events, as assigned.
• Secure the client’s residential perimeter and review CCTV, manage access controls, and respond to alarms, as assigned.
• Identify and elevate equipment deficiencies/failures.
• All other duties, as assigned.

Qualifications

High School Diploma or GED with law enforcement, military, and/or security experience. Texas DPS Level IV Commissioned Security Officer, Personal Protection Officer, and TX LTC and/or HR218 with annual firearm qualification, required.

• Concierge‑level customer service knowledge.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Effective verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Working Conditions

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision‑making during unusual or emergency situations.
• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country‑specific law.

Benefits

Benefit options include employer‑paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short‑term disability, long‑term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance‑related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.