Agent

PINKERTON | Comprehensive Risk Management; Cincinnati (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Pinkerton in Cincinnati, OH is seeking an Agent to deliver concierge-level security, campus and event protection, and rapid response services to diverse clients.

You will deescalate incidents, conduct investigations, monitor access controls and CCTV, and produce detailed incident reports. This role requires a high school diploma or GED, security credentials, and strong communication, problem solving, and teamwork.

Qualifications

• High School Diploma or GED with security experience.
• OH Guard Card, OPOTA Firearms Certification, FAB endorsement, and CCW/HR218 requirements.

Responsibilities

• Represent Pinkerton values of integrity, vigilance, excellence.
• Provide concierge-level security at client locations and events.
• Deescalate tense situations as they arise.
• Write detailed incident reports after any incident.
• Conduct investigations and prepare investigative reports.
• Oversee campus drop-off/pick-ups and perimeter patrols.
• Support emergency/crisis planning and threat monitoring.
• Transport clients to/from locations or events.
• Secure residential perimeters; review CCTV and manage access controls.
• Identify and escalate equipment issues.
• Perform other duties as assigned.

Skills

Concierge-level customer service

Investigations & reporting

Access control systems

CCTV & alarm monitoring

Problem solving

Cross-cultural communication

Verbal & written communication

Computer literacy

Education

High School Diploma or GED with security experience

OH Guard Card / OPOTA Firearms Certification / FAB / CCW

Tools

MS Office

Job description

Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Agent may perform a variety of responsibilities based on the assignment to include concierge-level, residential, campus security, event security, response services, basic driving, and/or investigations.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide the client with concierge-level security at the client location and/or events.
• Deescalate tense situations or individuals that may arise.
• Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
• Conduct quality investigations and complete investigative reports.
• Oversee external campus drop off/pick-ups and conduct perimeter patrols, as assigned.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and/or events, as assigned.
• Secure the client’s residential perimeter and review CCTV, manage access controls, and respond to alarms, as assigned.
• Identify and elevate equipment deficiencies/failures.
• All other duties, as assigned.

Qualifications

High School Diploma or GED with law enforcement, military, and/or security experience. Current OH Guard Card, OPOTA Firearms Certification, Firearm-Bearer (FAB) endorsement, and OH CCW/HR218 are required.

• Concierge-level customer service knowledge.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Effective verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Working Conditions

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Posted Salary Range

USD $37.10 - USD $37.10 /Hr.