Agency Trainer / Job Coach

Nwmentalhealth; Gladstone (OR); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and life insurance

Paid training and career development

Employee referral program

Job summary

Northwest Mental Health Management Services in Gladstone, OR is hiring an Agency Trainer / Job Coach to build and deliver training for caregivers serving individuals with I/DD. This full-time role includes on-site coaching, program development, and maintaining training records.

You will lead sessions, ensure compliance with state guidelines, and travel up to 25% to support multiple sites. Competitive benefits accompany the position.

Qualifications

• Associate degree in Human Services or related field, or
• One year of experience in a residential or caregiving setting supporting individuals with developmental disabilities.
• Strong communication and problem-solving skills.
• Ability to read, interpret, and apply state and agency policies and regulations.
• Must pass a State of Oregon criminal background check and maintain an acceptable driving record.
• Commitment to maintaining confidentiality regarding client and staff records.
• Must maintain CPR, First Aid, and OIS Instructor certifications.

Responsibilities

• Develop, implement, and oversee employee training programs for caregivers and support staff.
• Conduct site visits and remedial instruction sessions to reinforce best practices.
• Provide hands-on coaching to help staff apply skills in real-world caregiving settings.
• Maintain accurate, up-to-date reports and training documentation.
• Foster a culture of learning, inclusion, and professional growth within the agency.
• Collaborate with leadership to ensure all training aligns with agency and state guidelines.

Skills

Communication skills

Problem-solving

Organizational skills

Training/Teaching

Education

Associate degree in Human Services

Tools

CPR Certification

First Aid Certification

OIS Instructor Certification

Job description

Agency Trainer / Job Coach - Intellectual & Developmental Disabilities (I/DD)

Northwest Mental Health Management Services - Gladstone, OR

From $24.00 - $26.50 an hour

Northwest Mental Health Management Services (NWMH) is seeking a passionate and organized Agency Trainer / Job Coach to join our leadership team. This vital position focuses on developing and delivering professional training programs that empower our caregiving staff to provide high-quality support for individuals with intellectual and developmental disabilities (I/DD).

As a key member of our executive team, you will help shape the skills, compassion, and confidence of new and current employees—ensuring our clients receive the best care possible.

Key Responsibilities

• Develop, implement, and oversee employee training programs for caregivers and support staff.
• Conduct site visits and remedial instruction sessions to reinforce best practices.
• Provide hands-on coaching to help staff apply skills in real-world caregiving settings.
• Maintain accurate, up-to-date reports and training documentation.
• Foster a culture of learning, inclusion, and professional growth within the agency.
• Collaborate with leadership to ensure all training aligns with agency and state guidelines.

What We're Looking For

We're seeking a motivated professional who can inspire others and lead by example. The ideal candidate will:

• Work independently and stay organized in a dynamic environment.
• Demonstrate adaptability and a passion for teaching.
• Encourage lifelong learning among staff.
• Have prior exposure or experience in the I/DD or healthcare field.

Qualifications

• Associate’s degree (A.A.) in Human Services or related field, or
• One year of experience in a residential or caregiving setting supporting individuals with developmental disabilities.
• Strong communication and problem-solving skills.
• Ability to read, interpret, and apply state and agency policies and regulations.

Certifications & Requirements

Must maintain current CPR, First Aid, and OIS Instructor certifications (training support available).

Must pass a State of Oregon criminal background check and maintain an acceptable driving record.

Commitment to maintaining strict confidentiality regarding client and staff records.

Starting at $24.00 - $26.50 /hour (DOE)

• Health, dental, and life insurance
• Paid training and career development
• Employee referral program

Schedule

Full-time, Monday through Friday

Some travel required (up to 25%)

About NWMH

Northwest Mental Health Management Services is a trusted Oregon-based provider supporting individuals with intellectual and developmental disabilities. We pride ourselves on creating inclusive environments where both clients and staff can thrive. Our trainers and caregivers work as a team to make a positive impact every day.