Agency Systems Support Specialist (Entry-Level)

Farmers Union Insurance; Bismarck (ND); On-site; USD 38,000 - 52,000; Full time

Job summary

Farmers Union Insurance is seeking an entry-level Agency Systems Support Assistant to provide operational and technical support for agency management systems. The role involves resolving routine exceptions, updating data, and assisting agents, employees, and partners with system access and basic troubleshooting.

The candidate will work with the Agency Systems team, gain exposure to insurance technology platforms, and contribute to data integrity and process documentation.

Qualifications

• Entry-level role providing operational/technical support for agency management systems.
• Resolve routine system exceptions and maintain data accuracy.
• Provide first-level help desk support for agents and employees.

Responsibilities

• Review and resolve workflow errors in agency management systems.
• Perform routine updates and maintenance in agency systems.
• Assist users with password resets, user setup, and configuration requests.
• Document and maintain procedures for supported systems.
• Assist with testing and validation of system updates and workflows.
• Generate and distribute routine reports from agency systems.

Skills

Achieves Results

Communication Skills

Customer Service Orientation

Problem Solving

Attention to Detail

Relationship Building

Technical Aptitude

Microsoft Office Suite

Time Management

Willingness to Learn

Education

College Internship/Associate degree or IT experience

Tools

Microsoft Office Suite (Outlook, Excel, Word)

Job description

Farmers Union Insurance is seeking an entry-level Agency Systems Support Assistant to provide operational and technical support for agency management systems. The role involves resolving routine exceptions, updating data, and assisting agents, employees, and partners with system access and basic troubleshooting.

The candidate will work with the Agency Systems team, gain exposure to insurance technology platforms, and contribute to data integrity and process documentation.