Customer Care Representative

Direct Staffing Inc; Mason (OH); On-site; USD 19,604 - 27,922; Part time

Job summary

A staffing agency is seeking Customer Service Sales Assistants for its Mason, OH location. The role involves making outbound calls to customers interested in Medicare supplement programs, tracking sales data, and performing clerical duties. Ideal candidates should have a high school diploma, strong typing skills, and at least one year of customer service phone experience. This position offers a pay rate of $17.25 per hour, with working hours Monday to Friday from 8:00 AM to 5:00 PM.

Qualifications

• Requires a High School diploma or equivalent.
• Typing skills of 30 wpm with excellent accuracy.
• Must have working skills in Microsoft Outlook and Excel.

Responsibilities

• Make outbound calls to set appointments and provide leads.
• Gather, input, and track sales data in the computer system.
• Generate sales reports and document calls.

Skills

Typing skills of 30 wpm

Working skills in Microsoft Outlook

Aptitude to learn private software

Pleasant phone voice

Customer Service phone experience

Education

High School diploma or equivalent

Tools

Microsoft Excel

Job description

Job Description

Kelly Services is currently seeking several Customer Service Sales Assistant for one of our top Healthcare Insurance clients for their Mason, OH location.

The Customer Service Sales Assistant will make outbound telephone calls to customers that have shown an interest in signing up for a Medicare supplement program.

Pay Rate: $17.25 per hour

Working Hours: Monday through Friday 8:00 AM to 5:00 PM

Job Duties:

• Outbound telephone calls to customers to set appointments, make reminder calls to seminar guests, and provide leads to sales management are the primary functions.
• Gathers, inputs, and tracks sales data in computer system.
• Generates sales reports to create call sheet.
• Documenting calls and general office clerical duties.

Job Requirements:

• Requires a High School diploma or equivalent.
• Typing skills of 30 wpm with an excellent accuracy rate.
• Must have working skills in Microsoft Outlook and inputting and sorting in Excel, as well as aptitude to learn private software package.
• Pleasant phone voice that speaks clearly with patients in explaining process and answering questions.
• Requires at least 1 year of Customer Service phone experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.