Agency Services- Group Manager

0101 The Huntington National Bank; Charlotte (NC); Hybrid; USD 102,000 - 208,000; Full time

Job summary

Join a forward-thinking organization as a Group Manager in the Agency Services team, where you will lead a dedicated group responsible for managing complex loan servicing. This hybrid role offers the chance to work closely with internal and external partners, ensuring high-quality service delivery while developing your team's talent. You will play a key role in addressing nuanced lending issues and implementing process improvements. With a strong focus on leadership and problem-solving, this position is perfect for someone looking to make a significant impact in a dynamic banking environment.

Benefits

Health Insurance

Wellness Program

Life and Disability Insurance

Retirement Savings Plan

Paid Leave Programs

Paid Holidays

Paid Time Off (PTO)

Qualifications

• 5 years of Commercial Lending experience or 9 years with a high school diploma.
• 3 years of leadership experience in a commercial loan syndication context.

Responsibilities

• Lead a team managing loan servicing for a large banking organization.
• Recruit, train, and conduct performance reviews for team members.

Skills

Commercial Lending

Leadership

Problem-Solving

Interpersonal Skills

Education

Bachelor's Degree

High School Diploma

Tools

AFSVision

ACBS

SyndTrak

ClearPar

Job description

Agency Services- Group Manager page is loaded

Agency Services- Group Manager

Apply remote type Office locations Charlotte, NC Chicago, IL Detroit, MI Pittsburgh, PA Indianapolis, IN time type Full time posted on Posted 2 Days Ago job requisition id R0062778

Description

The Agency Service team is a team of 5-6 senior colleagues and is responsible for ongoing loan servicing responsibilities for Huntington Bank’s portfolio of agented syndication loans as well as bilateral loans across multiple lines of business within the bank. This position will lead the team in delivering high quality service to all internal and external business partners as well as clients while managing the service delivery framework and associated risks within the supported portfolios for a large, complex banking organization. This managerial position will be responsible for recruiting, training and conducting performance reviews for direct reports.

Primary responsibilities include but are not limited to:

• Serve as subject matter expert in complex lending end to end, including syndicated lending, foreign currency, Term Loan B, Mortgage Warehousing, loan trading and servicing for large corporate clients.
• Recruit, develop, and retain optimum talent to meet strategic initiatives and department goals. Perform salary administration, promotions, transfers, succession planning, training, coaching and terminations within established policies and guidelines.
• Analyze and resolve complex issues efficiently and effectively in accordance with Bank and industry standards.
• Provide support and oversight for servicing requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies and procedures.
• Minimize number and impact of operational incidents and near misses. Proactively manage team’s KRI’s/KPI’s and provide timely resolution and escalation to the management and risk partners when near misses/operational incidents do occur. Ensure lessons learned are shared with the larger Agency Services Team via staff meetings to ensure transparency & mitigate reoccurrence.
• Apply product and system expertise and think creatively to address nuanced, non-routine problems.
• Stay abreast of market updates, trends, and market initiatives impacting the syndicated loans business and cascade to staff via team meetings. When applicable, take part in working groups and conferences representing department and staff.
• Identify, own, and deliver process and organizational improvements to tangibly improve processing capacity and risk mitigation within the Agency Services Team.

This is a hybrid role. You must be located near a Huntington Corporate office.

Basic Qualifications:

• Bachelor’s degree with 5 years Commercial Lending experience or high school diploma with 9 years of Commercial Lending experience
• 3 or more years of Commercial Loan Syndications experience
• 3 or more years of leadership experience

Preferred Qualifications:

• Excellent interpersonal, communication, organizational, customer service, and problem-solving skills.
• Extensive knowledge of complex lending systems such as: AFSVision, ACBS, SyndTrak, ClearPar
• Able to multi-task and prioritize in a fast-paced, deadline-driven environment.
• Able to navigate and interpret complex legal loan documentation.

#LI-Hybrid

#LI-PB1

Exempt Status: (Yes = not eligible for overtime pay) (No= eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

$102,000.00 - $208,000.00 USD Annual

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

About Us

Welcome to Huntington!

At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better.

And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact.

Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking.

Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [e-mail]

Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.