Central Services Manager (M/F/D)*

TGW Logistics; Grand Rapids (MI); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Central Services Manager to lead a dynamic team focused on enhancing operational efficiency and customer satisfaction. This role involves overseeing various technical resources, managing budgets, and collaborating with departments to ensure service excellence. With opportunities for domestic and international travel, the position promises a dynamic work environment where your leadership will directly contribute to the growth of the organization. If you have a background in engineering management and a passion for driving continuous improvement, this role offers a chance to make a significant impact.

Qualifications

• Several years of experience in engineering management or resource planning roles.
• Bachelor’s degree in a relevant field or equivalent experience.

Responsibilities

• Oversee all Central Services operations and allocate technical resources effectively.
• Collaborate with internal departments to forecast service needs and develop plans.
• Track and analyze KPIs to assess performance and identify improvement opportunities.

Skills

Engineering Management

Resource Planning

Technical Sales Support

Project Management

Customer Service

Microsoft Office Suite

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations Management

Job description

Job Details

Job Location: GR Remote - Grand Rapids, MI

Position Type: Full Time

Salary Range: Undisclosed

Description

The Central Services Manager reports to the Director of Lifetime Services and manages the Central Services Team, which includes technical resources such as Field Services, Continuous Improvement, and Training. This team supports the entire Lifetime Services function and contributes to overall LTS growth by delivering sales through its technical teams.

Responsibilities

• Oversee all Central Services operations, including Field Services, Continuous Improvement, and Training.
• Allocate technical resources effectively to meet service demands internally and externally, ensuring customer satisfaction.
• Collaborate with internal departments to identify and forecast service needs and develop plans to meet them.
• Develop and manage budgets for the teams, and prepare regular reports.
• Partner with the Technical Sales team to develop and deliver targeted sales campaigns.
• Track and analyze KPIs to assess performance and identify improvement opportunities.
• Manage escalation of operational issues to ensure prompt resolution.
• Perform additional duties as required.

Minimum Requirements

• Bachelor’s degree in Engineering, Business Administration, Operations Management, or equivalent experience.
• Several years of experience in engineering management or resource planning roles.
• Up to 50% domestic and international travel.

Skills & Abilities

• Experience in the material-handling industry with technical knowledge of automation equipment preferred.
• Support experience in technical sales preferred.
• Project and cost management experience preferred.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite.

Physical Requirements

• Ability to work at a desk for prolonged periods.
• Frequent site visits and safe movement in industrial environments.
• Lift and carry supplies up to 25 pounds.
• Operate electronic devices.
• Communicate effectively verbally and in writing.
• Tolerate temperature fluctuations at job sites.

The physical demands are representative of those needed to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

Other Requirements

This position may require work at customer sites, which may involve background checks. Refusal to participate may result in access denial.

Equal Opportunity Employer

TGW Systems Inc. provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.