Worksite Account Manager - Group Voluntary Benefits

MassMutual; Nashville (TN); Remote; USD 88,000 - 116,000; Full time

Job summary

An established industry player is seeking a Worksite Account Manager to join their dynamic team. This role offers the opportunity to thrive in a fast-paced environment, focusing on enhancing customer satisfaction and driving growth within the Group or Voluntary Benefits sector. You will work closely with producers and clients, ensuring exceptional service while managing key accounts. This company values innovation and collaboration, making it an exciting place to contribute to meaningful financial solutions for working Americans. If you are passionate about making a difference and possess strong account management skills, this role is perfect for you.

Benefits

Mentorship Opportunities

Networking Opportunities

Access to Learning Content

Inclusive Company Culture

Competitive Salaries

Incentive and Bonus Opportunities

Qualifications

• 5+ years in Group or Voluntary Benefits industry.
• 3+ years in Account Management.
• Strong communication and problem-solving skills.

Responsibilities

• Increase customer satisfaction and enrollment rates.
• Maintain relationships with clients and coordinate strategies.
• Provide advanced product consulting support.

Skills

Account Management

Customer Experience

Communication Skills

Problem Solving

Teamwork

Attention to Detail

Education

Bachelor's Degree

High School Diploma with Experience

Job description

The Opportunity
As a Worksite Account Manager, you will thrive in a fast-paced, innovative, and collaborative environment. Your primary responsibility will be to work directly with our producers and customers to identify growth opportunities, support benefit renewal and premium collection objectives, and deliver an exceptional customer experience.

The Team
Our mission is to make financial well-being a reality for all working Americans and those who count on them. With 30% growth each year over the past 5 years, our focus is singularly on creating a differentiated customer experience led with digital capabilities. Along with new product development, we are building and enhancing our customer portals for advisors, employers and employees.

The Impact

As a Worksite Account Manager, your responsibilities will include but are not limited to:

• Increasing customer satisfaction, enrollment rates, and adoption for your book of business.

• Maintaining and enhancing relationships with new and existing clients.

• Coordinating and planning enrollment strategies and timelines with sales, marketing, and implementation teams.

• Providing advanced product consulting support to the field force, brokers, and employers.

• Resolving complex problems and handling key accounts/brokers.

• Assisting in or conducting training for new members of the Account Management team.

• Providing ongoing support for billing inquiries by working directly with customers and internal team resources.

• Managing MassMutual Worksite’s top producing relationships.

• Coordinating the new agent onboarding process.

• Working directly with the compensation team for monthly reporting.

• Traveling to customer locations for meetings as required.

The Minimum Qualifications

• 5+ years of experience in the Group or Voluntary Benefits industry

• 3+ years of experience in Account Management

• Bachelor's degree or a H.S. Diploma with 8+ years of experience in the Group or Voluntary Benefits industry in lieu of a degree

• Must be willing to travel 10-15%

The Ideal Qualifications

• Demonstrated success in a role requiring strong attention to details, teamwork, and initiative

• Demonstrated capacity management and process improvement capabilities

• Excellent written and verbal communication

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Worksite Customer Experience Team

• Focused one-on-one meetings with your manager

• Access to mentorship opportunities

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-RS1

#LI-REMOTE

Salary Range:

$88,300.00-$115,900.00

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees.Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, pleasecontact usand share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.