Agency Relations & Support Specialist

CURE Auto Insurance; Princeton (NJ); Hybrid; USD 37,000 - 43,000; Full time

Benefits offered by this job

PTO and holidays

Health Savings / Flexible Spending (FS

Life and AD&D insurance

401(k) with company match

Voluntary benefits (legal services,pet

Identity & fraud protection

Employee Assistance Program (EAP)

Health & wellness perks

Job summary

CURE Auto Insurance in Princeton, NJ is seeking an Agency Support Representative to act as the primary liaison between CURE and our insurance agency partners, providing real-time support, underwriting processing, and ongoing education to ensure smooth policy administration and product implementation.

The role includes delivering LiveChat, phone, and email support; learning underwriting guidelines and systems; creating training materials; and collaborating with internal teams on projects.

Qualifications

• Prior auto insurance experience preferred but not required; customer service background can be a plus.
• Strong verbal communication, time management, multitasking abilities, and eagerness to learn and grow.
• A New Jersey Insurance Producer License is a plus (licensing/training provided by the company).

Responsibilities

• Deliver LiveChat, telephone, and email assistance to address agent inquiries and resolve operational issues promptly.
• Learn and maintain a comprehensive understanding of CURE's underwriting guidelines, products, and systems. Accurately process and audit poly updates, payment adjustments, and related administrative tasks.
• Conduct agent refresher courses and help develop training manuals, presentations, and promotional materials.
• Partner with internal teams to document processes, improve operational workflows, and assist with agency department initiatives.
• Perform other duties as assigned.

Skills

Strong verbal communication

Time management

Multitasking

Eagerness to learn and grow

Job description

CURE Auto Insurance in Princeton, NJ is seeking an Agency Support Representative to act as the primary liaison between CURE and our insurance agency partners, providing real-time support, underwriting processing, and ongoing education to ensure smooth policy administration and product implementation.

The role includes delivering LiveChat, phone, and email support; learning underwriting guidelines and systems; creating training materials; and collaborating with internal teams on projects.