Agency Print & Mail Project Manager

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Customer Account Manager to guide agency print and mail projects from start to finish, building strong customer relationships and ensuring projects meet specifications and deadlines.

You will oversee requirements, coordinate artwork, estimates, production planning, and contract compliance while representing print and mail services at events. The role is full-time and on-site in Harrisburg.

Qualifications

• One year as an Administrative Officer 1 or equivalent Commonwealth/Federal role.
• Three years of experience in progressively responsible office management or staff work including budgeting or procurement; and a bachelor's degree; or
• Any equivalent combination of experience and training.
• Three years of experience within the Printing Manufacturing industry.
• Three years of experience with customer service.
• One year of experience with leading project management.

Responsibilities

• Provide direction on print, mail, and signage needs while supporting clear communication and strong customer relationships.
• Track project requirements from initial contact through final shipment and manage tasks such as artwork review, estimating, and production planning.
• Create and evaluate detailed print specifications and review supplier quotes for accuracy and cost effectiveness.
• Monitor usage, check compliance with contract terms, and help address supplier performance issues.
• Represent print and mail services at events and share best practice guidance with agency customers.

Skills

Administrative experience

Office management

Budgeting

Procurement

Project leadership

Customer service

Education

Bachelor's degree

Job description

The Commonwealth of Pennsylvania is seeking a Customer Account Manager to guide agency print and mail projects from start to finish, building strong customer relationships and ensuring projects meet specifications and deadlines.

You will oversee requirements, coordinate artwork, estimates, production planning, and contract compliance while representing print and mail services at events. The role is full-time and on-site in Harrisburg.