Agency Operations & People Leader

Daiju Yoshino- Farmers Insurance Agency; San Diego (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Retirement Plan

Job summary

Daiju Yoshino Insurance Agency seeks an Agency Operations Manager to lead managers and teams, ensuring accountability and alignment with company goals. You will own hiring, onboarding, HR, finance, admin, and technology functions, driving improvements and systems that make the agency run smoothly.

You will model leadership by example, coach managers, and maintain prime status by meeting Farmers KPIs. Strong communication and cross-functional collaboration are essential for success in this role.

Qualifications

• Bachelor level qualifications not required; minimum high school diploma.
• Must have at least 3 years of experience leading people.
• Experience managing a team of at least 4 direct reports.
• Active California insurance license or willingness to obtain within 30 days of hire.
• Proficiency with Google Workspace (Gmail, Drive, Docs, Sheets, Calendar, Meet).
• Proficiency with QuickBooks.
• Comfort communicating via in-person conversations, phone, virtual meetings, text, and email.
• Ability to work in person on-site while leading a mixed on-site and remote team.

Responsibilities

• Serve as the agency's primary point of accountability, leading all managers and team members to achieve goals.
• Ensure KPIs set by Farmers and maintain Prime status.
• Set clear goals and track progress with direct reports through regular meetings and metrics.
• Model expected behaviors to build alignment and buy-in.
• Communicate effectively with on-site and remote team members across channels.
• Partner with Owner on agency priorities and report on performance.

Skills

Leadership

People management

Communication

Detail-oriented

Collaboration

Education

High school diploma

California insurance license (or willingness to obtain)

Tools

Google Workspace

QuickBooks

Job description

Daiju Yoshino Insurance Agency seeks an Agency Operations Manager to lead managers and teams, ensuring accountability and alignment with company goals. You will own hiring, onboarding, HR, finance, admin, and technology functions, driving improvements and systems that make the agency run smoothly.

You will model leadership by example, coach managers, and maintain prime status by meeting Farmers KPIs. Strong communication and cross-functional collaboration are essential for success in this role.