Agency Growth Architect

Tern Travel; United States; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Equity options

Benefits package

Job summary

Tern Travel is seeking a Customer Success Lead to drive agency growth and maximize travel revenue. The ideal candidate will have 5+ years in customer success or account management, focusing on adoption and revenue growth metrics.

This role involves defining success strategies, owning post-sale success, and fostering long-term agency relationships. If you're eager to influence processes and help agencies thrive using Tern, apply now!

Qualifications

• Proven track record of driving measurable growth, not just retention.
• Experience managing a meaningful book of business across account sizes.
• Comfortable operating across both enterprise complexity and mid-market agencies.

Responsibilities

• Define the success motion at Tern from nearly day 1.
• Own post-sale success for large and enterprise agencies.
• Partner with R&D to launch each agency on Tern.

Skills

5+ years in customer success

Experience in sales roles

Track record in revenue growth

Ability to define strategic roadmaps

Ability to foster long-term relationships

Understanding of travel industry

Job description

Tern Travel is seeking a Customer Success Lead to drive agency growth and maximize travel revenue. The ideal candidate will have 5+ years in customer success or account management, focusing on adoption and revenue growth metrics.

This role involves defining success strategies, owning post-sale success, and fostering long-term agency relationships. If you're eager to influence processes and help agencies thrive using Tern, apply now!