Agency Success & Growth Lead

Smartly; New York (NY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

PTO & holidays

Healthcare

401K & equity

Wellness reimbursement

Volunteer time off

Job summary

Smartly is seeking an Agency Customer Success Manager to own and grow a portfolio of enterprise agency partners from day one. You will act as a trusted advisor, guiding agencies on strategy, product adoption, and best practices across social and programmatic advertising.

This role offers a front-row seat to the fast-paced online marketing ecosystem, with opportunities to influence product direction, build long-term partnerships, and drive growth for Smartly and its agency partners.

Qualifications

• 4+ years of experience in Customer Success, Account Management, or a similar customer-facing role in ad tech/digital advertising
• Strong knowledge of social advertising platforms (Meta, TikTok, Pinterest, Snapchat, etc.) with programmatic knowledge a plus
• Empathetic, proactive, customer-obsessed, and able to help agency partners succeed
• Results-driven with ownership and cross-functional collaboration
• Able to translate data into actionable insights for agency stakeholders
• Able to travel for meetings and industry events in the United States

Responsibilities

• Act as the primary point of contact for agency partners, delivering an exceptional, value-driven customer experience and fostering long-term relationships
• Identify growth opportunities, anticipate challenges, and drive ongoing engagement and retention
• Serve as a subject matter expert in the Smartly platform, social advertising, and programmatic fundamentals, providing consultative guidance and recommendations
• Partner with Agency Sales to develop and execute agency development and enablement strategies
• Collaborate cross-functionally with Onboarding, Technical Solutions, Product, Engineering, and Marketing to support agency growth
• Design and deliver scalable training programs for agency teams to effectively use and adopt the Smartly platform
• Build and deliver agency enablement programs, workshops, and educational resources for different agency maturity levels
• Develop and maintain relationships with industry partners like Meta, TikTok, Snapchat, Pinterest, Google

Skills

Customer Success

Agency partnerships

Social advertising platforms

Programmatic advertising

Cross-functional collaboration

Job description

Smartly is seeking an Agency Customer Success Manager to own and grow a portfolio of enterprise agency partners from day one. You will act as a trusted advisor, guiding agencies on strategy, product adoption, and best practices across social and programmatic advertising.

This role offers a front-row seat to the fast-paced online marketing ecosystem, with opportunities to influence product direction, build long-term partnerships, and drive growth for Smartly and its agency partners.