Agency Experience Strategist

Plymouth Rock Assurance; Boston (MA); On-site; USD 70,000 - 105,500; Full time

Benefits offered by this job

Paid time off

Free onsite gym

Health insurance options

Wellness programs

Auto and home insurance discounts

Paid Family leave options

Job summary

A leading insurance provider in Boston seeks an Agency Experience Analyst to enhance the experience of independent agents. This mid-senior level role involves analyzing technology trends, conducting competitive benchmarks, and developing strategies to improve agent workflows. Candidates should have a Bachelor’s degree and at least 5 years of relevant experience. The position offers competitive compensation, starting from $70,000 and going up to $105,500, along with extensive benefits including health coverage and paid time off.

Qualifications

• 5+ years experience in business analysis or technology strategy, with insurance experience required.
• Direct experience working with or supporting independent insurance agencies.
• Strong familiarity with agency management systems and digital servicing platforms.

Responsibilities

• Identify and analyze technology trends to support partner agents.
• Conduct competitive benchmarking to enhance market positioning.
• Support technology roadmap development aligned with business objectives.
• Translate business needs into requirements for system enhancements.

Skills

Analytical and critical thinking skills

Strong communication skills

Self-motivated and intellectually curious

Ability to work cross-functionally

Education

Bachelor’s degree in Business, Information Systems, Technology, or related field

Tools

Agency management systems

Comparative raters

Digital servicing platforms

Job description

A leading insurance provider in Boston seeks an Agency Experience Analyst to enhance the experience of independent agents. This mid-senior level role involves analyzing technology trends, conducting competitive benchmarks, and developing strategies to improve agent workflows. Candidates should have a Bachelor’s degree and at least 5 years of relevant experience. The position offers competitive compensation, starting from $70,000 and going up to $105,500, along with extensive benefits including health coverage and paid time off.