Agency Experience Analyst

Plymouth Rock Assurance; Boston (MA); On-site; USD 70,000 - 105,500; Full time

Benefits offered by this job

Paid time off

Free onsite gym

Health insurance options

Wellness programs

Auto and home insurance discounts

Paid Family leave options

Job summary

A leading insurance provider in Boston seeks an Agency Experience Analyst to enhance the experience of independent agents. This mid-senior level role involves analyzing technology trends, conducting competitive benchmarks, and developing strategies to improve agent workflows. Candidates should have a Bachelor’s degree and at least 5 years of relevant experience. The position offers competitive compensation, starting from $70,000 and going up to $105,500, along with extensive benefits including health coverage and paid time off.

Qualifications

• 5+ years experience in business analysis or technology strategy, with insurance experience required.
• Direct experience working with or supporting independent insurance agencies.
• Strong familiarity with agency management systems and digital servicing platforms.

Responsibilities

• Identify and analyze technology trends to support partner agents.
• Conduct competitive benchmarking to enhance market positioning.
• Support technology roadmap development aligned with business objectives.
• Translate business needs into requirements for system enhancements.

Skills

Analytical and critical thinking skills

Strong communication skills

Self-motivated and intellectually curious

Ability to work cross-functionally

Education

Bachelor’s degree in Business, Information Systems, Technology, or related field

Tools

Agency management systems

Comparative raters

Digital servicing platforms

Job description

Agency Experience Analyst

At Plymouth Rock, we’re reimagining how independent agents quote, service, and grow their business. As an Agency Experience Analyst, you will identify and analyze technology trends, conduct competitive benchmarking, and bring forward recommendations that support the needs of partner agents to influence close rate and be seen as our agents’ carrier of choice.

You’ll collaborate with teams across the Marketing, Customer Solutions, Underwriting, Product, Digital, and Claims teams to deeply understand agent workflows and anticipate how technology must evolve to meet shifting industry needs.

Key Responsibilities

• Strategic Technology Planning
• Identify process and technology trends to determine how they can be leveraged to create a competitive advantage. This includes a forward-looking perspective on process evolution and anticipating changes in agent workflows and customer expectations.
• Support technology roadmap development that aligns with business objectives and positions our systems for future evolution.
• Conduct competitive benchmarking to assess where we stand in the market and how competitors are leveraging technology that influence purchase habits.
• Evaluate and manage relationships with third‑party technology providers (e.g., agency management systems, comparative raters, digital servicing platforms).
• Monitor emerging insurtech trends, tools, and startups that could benefit the independent agent channel.
• Pilot innovative solutions in partnership with select agencies.
• Provide ad hoc analysis and support various strategic business initiatives.
• Business Analysis & Requirements
• Act as a bridge between business and technical teams, ensuring system enhancements align with the needs of our independent agents and drive measurable improvement.
• Lead requirements‑gathering sessions with stakeholders and document current and future‑state workflows.
• Translate business needs into clear requirements, including process flows, user stories, and use cases.
• Support User Acceptance Testing (UAT), training, and monitor and evaluate implemented solutions to ensure they meet business outcomes.
• Develop communication, training, and adoption strategies to ensure technology is embraced, not just implemented.

Qualifications

• Bachelor’s degree in Business, Information Systems, Technology, or related field.
• 5+ years experience in business analysis or technology strategy (insurance experience required).
• Direct experience working with or supporting independent insurance agencies, with a deep understanding of their workflows, systems, and operational challenges.
• Analytical and critical thinking skills.
• Communication skills and ability to work cross‑functionally.
• Self‑motivated, intellectually curious, and passionate about using technology to enhance agent and customer experiences.
• Strong familiarity with agency management systems, comparative raters, and digital servicing platforms used in the independent channel are strongly preferred.

Salary Range

The pay range for this position is $70,000 to $105,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

Benefits

• Paid time off
• Free onsite gym at our Boston location
• Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)
• Robust health and wellness programs
• Auto and home insurance discounts
• Matching donation opportunities
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote professional development
• Convenient locations and pre‑tax commuter benefits

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Analyst and Marketing

Industries

Insurance