Agency Associate

Insurance Lady Agency, LLC; United States; Remote; USD 25,000 - 30,000; Part time

Benefits offered by this job

Flexible schedule

Remote work

Job summary

REAL Insurance Lady (T.R.I.L.) is seeking an Agency Associate to deliver exceptional client service, manage communications, and support enrollment and renewals while collaborating with licensed Agents.

The role is an independent contractor position requiring operating as an established business entity with an active DBA and EIN. Strong communication and data-entry skills are essential.

Qualifications

• Customer service experience in client management or support roles.
• Excellent verbal and written communication with professional phone presence.
• Strong problem-solving skills and analytical thinking.
• Able to prioritise tasks in a fast-paced environment and adapt to new processes.
• Fast, accurate data entry capabilities.

Responsibilities

• Manage inbound/outbound client calls, emails, and correspondence promptly.
• Reach out to clients for updated records and renewals; ensure data accuracy.
• Assist with prospective client outreach and gather initial inquiry details to qualify leads.
• Efficiently triage client needs and escalate to licensed specialists when required.

Skills

Customer service

Communication

Problem solving

Organization

Data entry

Job description

The “REAL” Insurance Lady (T.R.I.L.) is a family-owned, mission-driven insurance agency serving individuals and families with health, Medicare, dental, vision, and life insurance support. Our work is centered on helping underserved communities navigate important coverage decisions with clarity, care, and confidence.

An Agency Associate delivers exceptional customer service, manages client communications, assists with new client enrollment and existing client renewals while working alongside licensed Agents.

Primary Responsibilities

• Client Communication:Manage inbound and making outbound calls, sending emails, and general correspondence promptly and professionally.
• Information Gathering & Updates:Reach out to existing and new clients to collect updated records, collect consent for renewals, and ensure customer data accuracy.
• Lead Generation & Support:Assist with prospective client outreach, gather initial inquiry details, and qualify leads.
• Seamless Escalation:Efficiently triage client needs and transfer requests to licensed Client Service Specialists whenever insurance-licensed guidance or transactions are required.

Candidate Qualifications & Skills

• Core Competencies
  • Customer Service Experience:Strong background in client management, account support, or consultative sales.
  • Communication Skills:Exceptional verbal and written communication with demonstrated phone presence.
  • Problem-Solving & Analytical Ability:Solution-oriented mindset with the ability to analyze issues and execute timely resolutions.
  • Adaptability & Organization:Ability to prioritize tasks in a fast-paced environment and remain open to evolving processes.
  • Technical Proficiency:Fast, accurate data entry capabilities.
• Technical & Remote Setup Requirements
  • Computer Setup:PC runningWindows 7(or higher) OR Mac runningmacOS 10.1(or higher).
  • Peripherals:Dual-monitor setup (secondary monitor required), hands-free headset, and working webcam.
  • Network & Connectivity:
    • High-speed internet connection

This position is an independent contractor role (1099). To be considered, candidates must operate as an established business entity, which requires having an activeDBA(Doing Business As) and a validEIN(Employer Identification Number).

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