Agency Assistant

Chalmers Insurance Group; Northern (KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Employee assistance program

Job summary

Chalmers Insurance Group is seeking an Agency Assistant to be the friendly face and voice of the agency, supporting a productive team and ensuring smooth office operations. You’ll provide outstanding customer service to every client who calls or visits the office, while handling daily administrative tasks.

The role requires strong communication and organizational skills, proficiency in Microsoft Office, and familiarity with AMS 360 is a plus. High school diploma or equivalent is required.

Qualifications

• Proven ability to deliver friendly, professional customer service.
• Strong written and verbal communication skills for client interaction.
• Excellent organizational and time-management abilities to keep the office running smoothly.

Responsibilities

• Greet clients warmly and manage incoming calls.
• Be the first point of contact for walk-in customers and direct them to the appropriate person or department.
• Process and distribute all incoming mail and faxes; manage outgoing mail.
• Maintain and order office supplies to keep the workplace running efficiently.
• Process and post all bank deposits accurately.
• Handle direct notices of cancellations and reinstatements.
• Maintain a welcoming, professional, and organized office space.
• Coordinate daily administrative tasks to support agency operations.
• Ensure reliable attendance and a dependable presence in the office.

Skills

Customer service

Communication

Organization

Time management

Professional demeanor

Education

High School Diploma or equivalent

Tools

AMS 360

Microsoft Office

Job description

Chalmers Insurance Group is a trusted, family-owned insurance agency rooted in the Maine and New Hampshire communities we serve. With 168 years of experience, we blend small-town values with innovative solutions to deliver personalized insurance care.

Our long-standing commitment to exceptional service and community involvement has helped us build lasting relationships with our clients. As a values-driven company, we treat every team member like family and take pride in fostering a supportive, collaborative workplace where you can grow and thrive.

About the Role

We’re seeking a dynamic Agency Assistant to be the friendly face and voice of our agency. This role is perfect for someone who enjoys working with people, staying organized, and supporting a productive team. You’ll help ensure that our office runs smoothly while providing outstanding customer service to every client who calls or walks through our doors.

Key Responsibilities

• Greet clients warmly and manage incoming calls.
• Be the first point of contact for walk-in customers and direct them to the appropriate person or department.
• Process and distribute all incoming mail and faxes; manage outgoing mail.
• Maintain and order office supplies to keep the workplace running efficiently.
• Process and post all bank deposits accurately.
• Handle direct notices of cancellations and reinstatements.
• Maintain a welcoming, professional, and organized office space.
• Coordinate daily administrative tasks to support agency operations.
• Ensure reliable attendance and a dependable presence in the office.

What We’re Looking For

• A genuine desire to serve and care for others.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational and time-management abilities.
• Flexibility to adapt to the needs of the team and clients.
• Professional, dependable, and friendly demeanor.
• Proficiency in Microsoft Office (Word & Outlook); experience with AMS 360 is a plus.
• High School Diploma or equivalent required.

Why You’ll Love Working at Chalmers

• Family-owned and values-driven: You’re not just an employee — you’re family.
• Modern technology: We leverage top-tier tools to support efficiency and collaboration.
• Work-life balance: Enjoy a sustainable pace and supportive environment.
• Professional growth: Access to leadership development and career advancement opportunities.
• Community focus: Participate in paid volunteerism and give back to local causes.
• 401(k) with company matching
• Paid time off
• Employee assistance program
• Compensation: $17- $20/hour