Agency Administrator

C000 Old Republic National Title Insurance Company; Manassas (VA); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Comprehensive medical, prescriptions, 

401(k) plan with company match

Paid time off and holidays

Life insurance coverage

Education Assistance Program

Job summary

Old Republic Title Insurance Company in Manassas, VA is seeking an experienced administrative professional to support agency operations onsite with potential hybrid arrangements after a probationary period.

You will coordinate agency set-ups, maintain records, and handle CPL-related attorney processing, remittance, and ADB maintenance. Strong Excel and customer service skills are essential to succeed in this role.

Qualifications

• Administrative/operations experience in title insurance or related industry preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Strong customer service mindset and problem-solving abilities.

Responsibilities

• Coordinate new agency set-ups and agency terminations.
• Process appointments and maintain associated records.
• Process approvals and additions of Approved Attorneys for CPLs (Closing Protection Letters).
• Maintain and update the Agency Database (ADB), including: address and phone number changes, contact updates and distribution lists, E&O policy updates.
• Respond to agency inquiries regarding Old Republic Title systems, services, and procedures.
• Process credit and background report requests for agency representatives.
• Remittance & operational support, including processing agent remittance reports.
• Handle title insurance rate calculation questions and provide guidance.
• Prepare premiums and policies for entry into the ADB system.
• Assist with booking and balancing revenue records and related reporting.
• Support policy remittance processes using company systems and applications.
• Create and maintain spreadsheets and reports related to agency operations.
• Communicate effectively with agents, attorneys, management and internal departments.

Skills

Attention to detail

Organizational skills

Multitasking

Written communication

Verbal communication

Excel proficiency

Customer service

Tools

Excel

Job description

Key Responsibilities

• Agency Administration & Support
• Coordinate new agency set-ups and agency terminations.
• Process appointments and maintain associated records.
• Process approvals and additions of Approved Attorneys for CPLs (Closing Protection Letters).
• Maintain and update the Agency Database (ADB), including: Address and phone number changes Contact updates and distribution lists Agent Errors & Omissions (E&O) policy updates Review, process and maintain agency-related forms, records, and documentation.
• Respond to agency inquiries regarding Old Republic Title systems, services, and procedures or route requests to the appropriate department.
• Process credit and background report requests for agency representatives.
• Remittance & Operational Support
• Process agent remittance reports accurately and timely.
• Handle title insurance rate calculation questions and provide guidance as needed.
• Prepare premiums and policies for entry into the ADB system.
• Assist with booking and balancing revenue records.
• Support policy remittance processes using company systems and applications.
• Create and maintain spreadsheets and reports related to agency operations.
• Communication & Customer Service
• Serve as a professional and responsive point of contact for agency partners.
• Communicate effectively with agents, attorneys, management, and internal departments.
• Represent Old Republic Title in a professional and positive manner at all times.

Team Responsibilities

• Agency set-ups and terminations
• Agency appointments and officer validations
• Agent E&O policy management
• Approved Attorney processing and maintenance
• Background and credit report requests
• Marketing Cloud communications and notifications
• General agency updates and database maintenance
• Remittance report processing
• Rate calculation support and guidance

Qualifications

• Administrative, operations, title insurance, banking, mortgage, legal, or related industry experience preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to learn and effectively utilize proprietary company systems and applications.
• Strong customer service mindset and problem-solving abilities.

Success Factors

• Professional, positive, and dependable work ethic.
• Ability to work independently while collaborating with cross-functional teams.
• Strong interpersonal skills and ability to build productive working relationships.
• Consistent attendance and reliability.
• Willingness to take on additional responsibilities as business needs require.

Location and Hours

Location: Onsite at our Manassas, VA location, with opportunity for a hybrid schedule after a probationary period. Monday - Friday | 8:30 AM - 5:00 PM

Pay

Position's Pay Range: $28.21 - $30.77 an hour.

Benefits

• Comprehensive medical, prescriptions, dental and vision plans
• 401(k) plan with a discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance premium paid by the company
• Voluntary supplemental life insurance for employees, spouses and dependent children
• Fertility and Family Building Benefits
• Paid Disability benefits
• Paid time off programs 11 Company paid holidays per year
• Flexible spending account
• Health savings account (available to High Deductible Health Plan participants only)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Equal Opportunity Employer

Old Republic Title is an Equal Opportunity Employer

Old Republic Title is an Equal Opportunity Employer For over 100 years, Old Republic Title has helped Americans protect their property rights while providing peace of mind for one of the biggest investments homeowners will make. We work closely with title agents, real estate professionals, lenders and industry experts to secure safe and efficient real estate transactions. We provide comprehensive title and escrow products and services for individuals, businesses and government.