Quality Assurance Evaluator, HOA

Porch Group; United States; Remote; USD 8,700 - 11,000; Full time

Job summary

Porch Group is seeking a Quality Assurance Evaluator for its Colombia-based QA team. You will audit insurance processes, score findings against standard quality criteria, and deliver actionable feedback to improve compliance and customer experience.

You’ll work remotely within a distributed team, collaborate with the QA Team Lead, and stay current on product updates, policies, and scoring methods. A Bachelor’s degree and at least 1 year in QA or insurance operations are preferred.

Qualifications

• Bachelor's degree in Business, Insurance, or a related field (preferred).
• At least 1 year of experience in quality assurance, auditing, or insurance operations.
• Experience with U.S. insurance products, claims, or policy administration (preferred).
• Familiarity with QMS platforms or AI-forward QA tools (preferred).
• Comfort using AI tools to automate routine tasks and improve productivity (preferred).
• Strong attention to detail and ability to apply quality standards consistently.
• Excellent written and verbal English communication skills.
• Comfort giving and receiving feedback in a clear, constructive way.
• Proficiency in Excel, with comfort using QA or reporting dashboards.
• Ability to work independently in a remote, distributed team environment.

Responsibilities

• Conduct audits and evaluations of key insurance processes and interactions against established scorecards and quality standards.
• Score and document findings accurately and consistently, flagging errors, risks, and compliance concerns.
• Participate in calibration sessions with the QA Team Lead and fellow auditors to align scoring; deliver clear feedback.
• Identify recurring trends, error patterns, and improvement opportunities and elevate them to the QA Team Lead.
• Maintain accurate, organized records of completed audits, scores, and supporting documentation.
• Stay current on process, product, and policy updates so evaluations reflect the latest standards.
• Share audit-based insights with Learning & Development to inform training content.

Skills

Auditing

Quality assurance

English proficiency

Independent work

Remote teamwork

Attention to detail

Data analysis

Education

Bachelor's degree in Business/Insurance

Tools

Excel

QA software

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1. providing the best services for homebuyers


2. led by advantaged underwriting in insurance


3. to protect the whole home.

As a leader in the home services software-as-a-service (\"SaaS\") space, we've built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Quality Assurance Evaluator

Location: Colombia

Workplace Type: Remote

This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

The future is bright for the Porch Group, and we'd love you to be a part of it as a Quality Assurance Evaluator

The Quality Assurance Evaluator, Insurance audits and evaluates key insurance processes and interactions against established quality standards, delivers clear and constructive feedback, and helps surface trends that improve compliance, performance, and the customer experience.

This position is part of the Colombia-based QA team within Porch.com's Insurance business unit and reports to the Quality Assurance Team Lead.

What You Will Do As A Quality Assurance Evaluator

• Conduct audits and evaluations of key insurance processes and interactions against established scorecards and quality standards.


• Score and document findings accurately and consistently, flagging errors, risks, and compliance concerns.


• Participate in calibration sessions with the QA Team Lead and fellow auditors to stay aligned on scoring interpretation.Deliver clear, constructive feedback on audit results to the agents or process owners being evaluated.


• Identify recurring trends, error patterns, and improvement opportunities, and elevate them to the QA Team Lead.


• Maintain accurate, organized records of completed audits, scores, and supporting documentation.


• Stay current on process, product, and policy updates so evaluations reflect the latest standards.


• Share audit-based insights and real examples with Learning & Development to inform training content, without owning training design.

What You Will Bring As A Quality Assurance Evaluator

• Bachelor’s degree, or equivalent experience, in Business, Insurance, or a related field (preferred)


• At least 1 year of experience in quality assurance, auditing, or insurance operations (claims, underwriting, customer service, or policy administration)


• Experience with U.S. insurance products, claims, or policy administration (preferred)


• Familiarity with QMS platforms or AI-forward QA tools, such as automated scoring or speech/conversation analytics (preferred)


• Comfort using AI tools in daily work to automate routine tasks and improve productivity (preferred)


• Strong attention to detail and the ability to apply quality standards consistently


• Excellent written and verbal English communication skills


• Comfort giving and receiving feedback in a clear, constructive way


• Proficiency in Excel, with comfort using QA or reporting dashboards


• Ability to work independently and stay productive in a remote, distributed team environment


• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

The application window for this position is anticipated to close in 2 weeks (10 business days) from 11/03/26. Please know this may change based on business and interviewing needs.

What You Will Get Supporting Porch Group

Pay Range: COP 2,600,000.00 to COP 3,400,000.00 salary per month