AG Team Lead , eBay(Day Shift)

Collectors Universe, Inc.; California (MO); On-site; USD 35,000 - 63,000; Full time

Benefits offered by this job

Health Insurance: Medical, Dental, and

401(k) matching plan

Paid vacation

Ten company paid holidays

Employee discounts on select grading

Flexible hours

Job summary

Collectors Universe, Inc. is seeking a hands-on leader to oversee daily eBay operations, focusing on the collector-first approach and maintaining the highest standards. You will monitor performance, report metrics, and coach the team to excellence.

With 4–6 years of relevant experience, you will lead with integrity, resolve conflicts empathetically, and ensure training and career development. The role includes collaborating with partners and enforcing policies in a fast-paced environment.

Qualifications

• 4–6 years in a hands-on role in collectibles grading or authentication, fragile item handling, mail processing or shipping, or related fields.
• Excellent written and verbal communication; ability to lead with integrity.
• Strong organizational skills and attention to detail; research meticulously.
• Ability to resolve conflicts with empathy and escalate when needed.
• Bachelor’s degree not required; equivalent work experience considered.

Responsibilities

• Oversee daily eBay operations, focusing on collector needs and high standards.
• Monitor team performance and report metrics for informed decisions.
• Coach, train, and develop team members; provide feedback and career growth.
• Facilitate huddles, assign duties, and coordinate with partners to ensure smooth operations.
• Lead by example and enforce company policies including safety and attendance.

Skills

Leadership

Communication

Conflict resolution

Organizational skills

Teamwork

Emotional intelligence

Problem solving

Education

High school diploma or equivalent

Job description

What You’ll Do

• Support and oversee daily eBay operations, ensuring we work backwards from collector needs and maintain the highest standards—because getting it right is non‑negotiable
• Monitor team performance and report on metrics (exceptions tracking, inbound/outbound mail, accuracy), providing accurate data for informed decisions
• Seek feedback early and often—listen to team members, resolve conflicts with empathy, escalate when necessary, and always assume positive intent
• Set clear team goals with supervisors and eBay leadership, starting with why to ensure everyone understands the goal and problem we’re solving
• Recognize high performance and reward accomplishments, reinforcing our culture of excellence
• Discover training needs and provide coaching that fosters continuous learning and helps team members pursue long‑term careers
• Put the skunk on the table—share challenges transparently and early to address issues before they erupt
• Collaborate with internal and external partners to ensure seamless operations aligned with our collector‑first mission
• Facilitate huddles, manage inventory/cycle counts, and reassign duties as needed
• Lead by example and champion all company policies, including safety, attendance, and security

Who You Are

• Leads with integrity—makes honest, ethical decisions because trust is our brand
• Kind and respectful—assumes positive intent, provides constructive feedback, and creates an inclusive environment
• Exceptional communicator (written and verbal) who articulates ideas clearly and justifies decisions confidently
• Decisive problem‑solver with high emotional intelligence who plays to win the game through long‑term thinking
• Highly organized and detail‑oriented with focused attention—you “sweat the small stuff” and conduct research meticulously
• Effective at conflict resolution, breaks down problems into foundational truths, and questions assumptions
• Empowers teams through coaching, fostering continuous learning, and encouraging knowledge sharing
• Thrives in fast‑paced environments, delegates effectively, and maintains a positive attitude
• Punctual, prepared, responsible, and adaptable with strong teamwork skills
• 4‑6 years of experience in a hands‑on role in collectibles grading or authentication, fragile item handling, mail processing or shipping, or as an art or antiques handler, technician or similar position
• High school diploma or equivalent education background preferred, or equivalent work experience

Physical Demands

Bending and Twisting: bending neck/waist, twisting neck/waist, and squatting. Computer Use: typing, mouse work, and sitting and looking at a computer for extended periods. Hand Use: regular hand use for various tasks. Hearing Requirements: ability to hear alarms, signals, and verbal instructions. Receiving and inspecting submissions: ability to receive, inspect, and retrieve submissions. Sitting or standing: ability to sit or stand for extended periods.

Compensation

Hourly range: $25.75 – $30.29. Entry‑level operations positions generally start at $16.80. Compensation based on location, job level, prior experience and skill set. The role may be eligible for bonuses, commissions, or other forms of compensation.

Benefits

• Health Insurance: Medical, Dental, and Vision
• Fertility, commuter, and educational assistance benefits
• 401(k) matching plan
• Paid vacation for full‑time employees
• Ten company paid holidays
• Employee discounts on select grading services
• Flexible hours for many teams

EEO Statement

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better serve the diverse community of collectors we support. Qualified applications with arrest or conviction records will be considered for employment in accordance with the LosAngeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Collectors uses e‑Verify to validate your ability to work legally in the United States.

Disability Accommodation

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].