Ag & Rural Lending Customer Service Leader

Farm Credit Services; Chillicothe (MO); On-site; USD 65,000 - 107,000; Full time

Job summary

Farm Credit Services in Missouri is seeking a Northeast Customer Service Team Leader to guide a dedicated team across Chillicothe, Macon, Hannibal, and Marshall. You will drive coaching, onboarding, and development while partnering with lending teams to ensure efficient, compliant loan processing and superior customer outcomes.

The role emphasizes leadership, training strategy, and the continuous improvement of customer service delivery within a respected agricultural lending organization.

Qualifications

• Bachelor’s degree in Business, Agriculture, Accounting, or a related field
• Five or more years of loan processing and/or closing experience

Responsibilities

• Provides coaching, direction, and subject matter expertise to Customer Service Representatives and Financial Services Specialists
• Identifies topics, develops curriculum and coordinates delivery of formal operational and product delivery training for Customer Service staff through the Customer Service Training Academy
• Identifies and develops on-going training materials to support non-Academy training strategies
• Schedules and presents non-Academy training sessions
• Identifies individual training needs and timing of training for staff development outside FCS

Skills

Leadership

Coaching

Customer Service

Training

Communication

Project Management

Education

Bachelor’s degree in Business, Agriculture, Accounting, or a related field

Job description

Farm Credit Services in Missouri is seeking a Northeast Customer Service Team Leader to guide a dedicated team across Chillicothe, Macon, Hannibal, and Marshall. You will drive coaching, onboarding, and development while partnering with lending teams to ensure efficient, compliant loan processing and superior customer outcomes.

The role emphasizes leadership, training strategy, and the continuous improvement of customer service delivery within a respected agricultural lending organization.