Ag & Rural Lending: Customer Service Team Lead

Farm Credit Services; Saint Joseph (MO); On-site; USD 65,000 - 107,000; Full time

Job summary

Farm Credit Services is seeking a Senior Vice President, Customer Services to lead a regional team in Missouri, focusing on coaching staff, improving loan processing workflows, and delivering exceptional customer experiences across agri-lending customers. The role emphasizes regulatory compliance, staff development, and cross-functional collaboration with lending teams.

The position requires a strategic leader who can drive training, manage performance, and shape the future of customer service

Qualifications

• Leads or mentors employees and drives development.
• Understanding of loan processing, servicing, or lending operations.
• Strong customer service and communication abilities.
• Ability to manage multiple priorities with sound judgment.
• Maintain confidentiality, security, and regulatory compliance.

Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives and Financial Services Specialists.
• Partner with lending teams to ensure efficient, compliant loan processing and servicing.
• Drive process improvements to enhance customer experience and operational effectiveness.
• Influence training strategies and policies for future customer service delivery.
• Build a high-performing culture focused on collaboration and continuous improvement.

Skills

Leadership

Coaching

Customer service

Communication

Regulatory compliance

Education

Bachelor’s degree in Business, Agriculture, Accounting, or related field

Tools

MS Office

Job description

Farm Credit Services is seeking a Senior Vice President, Customer Services to lead a regional team in Missouri, focusing on coaching staff, improving loan processing workflows, and delivering exceptional customer experiences across agri-lending customers. The role emphasizes regulatory compliance, staff development, and cross-functional collaboration with lending teams.

The position requires a strategic leader who can drive training, manage performance, and shape the future of customer service