Ag Machinery Technical Support Specialist - COOP

CLAAS Industrietechnik GmbH; Omaha (NE); On-site; USD 21,000 - 30,000; Part time

Job summary

CLAAS of America Inc. in Omaha is seeking an Ag Machinery Technical Support Intern to provide in-field technical support for CLAAS products at dealer locations, customer sites, or in the field.

The role includes investigating concerns, identifying resolutions, and performing repairs as required. The internship requires working towards a Bachelor's degree in a technically related field, preferably with agricultural equipment background.

Qualifications

• Pursuing a technical Bachelor's degree; Agricultural study a plus.
• Background in operation, maintenance, and repair of agricultural equipment preferred.
• Ability to analyze equipment performance issues and identify resolutions.
• Excellent technical communication and interpersonal skills.
• Proficient in Windows OS and MS Office; willing to learn additional programs.

Responsibilities

• Provide in-field technical support for CLAAS products at dealer locations or customer sites.
• Perform necessary repairs on CLAAS products as required.
• Conduct field test activities as needed.
• Assist with Product Improvement Programs and Campaigns.
• Schedule dealer and customer visits per technical needs of Field Support.
• Report customer and dealer visits and territory activity weekly.
• Communicate results and proposed actions to management.

Skills

Technical communication

Interpersonal skills

MS Windows

MS Office

Education

Bachelor's degree in progress

Tools

Outlook

Microsoft Office

Job description

Ag Machinery Technical Support Specialist - COOP

Company:CLAAS of America Inc.
Location:Omaha
Start Date:05/17/2027
Professional Level:Pupils
Key Area:After Sales

MUST BE ELIGIBLE TO WORK IN THE U.S.

CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

Do you have what it takes to work with today’s most advanced agricultural machinery?

Your role on our team:

The Technical Support Intern provides in-field technical support of assigned CLAAS products.

• Provides technical and service support for assigned CLAAS products at the dealer location, customer site, or in the field, including investigating concerns and effectively identifying resolutions.
• Performs necessary repairs to assigned CLAAS products as required.
• Responsible for conducting assigned field test activities as required.
• Assists with completion of Product Improvement Programs and Campaigns as requested.
• Schedules dealer and customer visits as dictated and directed by the technical needs of the Field Support and Warranty Manager.
• Reports customer and dealer visits and territory activity on a regularly scheduled weekly basis.
• Reports results and variances daily. Propose necessary actions and work closely with the Field Support and Warranty Manager.

Additional Functions

• Periodic fabrication, installation, and instrumentation of parts for field validation as needed.
• Present test results to Service, Product Management, and Engineering group using both written and verbal communication.
• Support of Service office personnel by reviewing documents and manuals as well as other support activities in Omaha.
• Participate in internal training programs, Technical training efforts and other tasks as assigned or required by management.
• Other tasks as assigned or required by management.

Note: This position includes extensive travel – expect 60% - 100% travel; valid driver’s license and passport is required. Extensive stays of 1-4 weeks may be required in support of regional harvest activities. During these times, 2 - 3 weekends away from home at a time is probable.

Your profile:

• Working towards a Bachelors’ Degree with emphasis in a technically related field or equivalent experience – Agricultural based study, a plus.
• Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
• Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
• Excellent technical communication skills in both written and oral form with excellent interpersonal skills.
• Proficient computer use in MS Windows, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with strong attention to detail.

Your contact from our CLAAS Recruiting Team

CLAAS of America Inc.

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Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs