Network & Systems Support Specialist - Trainee

CLAAS Industrietechnik GmbH; Columbus (IN); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Premium free health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

401(k) with company match

Tuition reimbursement

Employee Assistance Program

Wellness Programs

Job summary

An established industry player is seeking a Network & Systems Support Specialist Trainee who will play a crucial role in providing technical support and training across North America. In this dynamic position, you will install and repair hardware and software systems, troubleshoot network issues, and collaborate with global IT resources. The ideal candidate will have a background in Computer Science or a related field, along with hands-on experience in an industrial setting. Join a family-owned company that values teamwork and innovation, and contribute to empowering farmers with advanced agricultural technology.

Qualifications

• 2+ years of relevant work experience in an industrial environment.
• Good knowledge of standard desktop and laptop systems.

Responsibilities

• Installs, modifies, and repairs PC hardware and software systems.
• Provides technical assistance and training to system users.

Skills

WANs

LANs

TCP/IP

Switching/Firewalls

Routing

MFA

SSO technologies

Backup procedures

DHCP

DNS

Education

Bachelor in Computer Science

MIS or similar field

Tools

Microsoft servers

Desktop systems

Laptop systems

Job description

Network & Systems Support Specialist - Trainee

Company:CLAAS of America Inc.
Location:Columbus
Start Date:05/19/2025
Professional Level:Professionals
Key Area:IT

MUST BE ELIGIBLE TO WORK IN THE U.S.

CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

Do you have what it takes to work with today’s most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story!

Your role on our team:

The Network & Systems Support Specialist Trainee installs, modifies, and makes repairs to personal computer hardware and software systems, provides technical assistance and training to system users, and analyzes, troubleshoots, and evaluates regional application and network problems. The position coordinates and consults with a wide variety of other IT resources to resolve user problems to meet special needs; provides direction, support, and training to end users to support their software, networks, and hardware and mobile devices.

• Supports Information Technology needs across the North America business entities, including deployment of new sites/locations, computers, mobile devices, and training.
• Coordinates with CLAAS Global IT resources to resolve local and regional problems.
• Completes inbound and outbound logistics of computing equipment.
• Supports asset management solutions.
• Supports standardization across all North America sites (client, network, servers, and software). Upholds Security and Confidentiality procedures.
• Provides Direct and professional interaction with end users and outside customers (in person, by phone, or by email).
• Provides advanced IT Network troubleshooting within the Region and escalate (Network) related technical issues and user complaints in a timely and effective manner to Product Owner.

Note: Some travel to other North American sites as business needs dictate may be required wither by auto and/or air. A valid driver’s license with a verifiably safe driving history and passport are required.

Your profile:

• BS in Computer Science, MIS or similar field or equivalent work experience, highly preferred.
• 2+ years of relevant work experience preferably in an industrial environment.
• Good knowledge of standard desktop and laptop systems
• Good working knowledge of WANs \ LANs (WIFI, TCP/IP, Switching / Firewalls and Routing) as well as MFA and SSO technologies.
• Basic working knowledge of backup procedures.
• Working knowledge of DHCP, DNS, and Microsoft servers.

Full-time Benefits Package Include:

• Premium free health, dental, vision, short-term disability, and long-term disability;
• Competitive paid time off;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Dependent Care & Fertility Resources Programs;
• Tuition Reimbursement;
• Employee Assistance Program, including mental health;
• Wellness Programs including weight loss, diabetes management, and high blood pressure management;

We look forward to your application.

Your contact from our CLAAS Recruiting Team

CLAAS of America Inc.

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