Techncial Support Specialist - Summer Intern

CLAAS; Omaha (NE); On-site; USD 40,000 - 52,000; Full time

Job summary

CLAAS of America Inc. in Omaha seeks a technically minded pupil to join the after-sales team. You will support CLAAS products at dealers, customer sites or in the field, perform repairs, and assist with field tests and product improvement programs.

The role requires pursuing a degree in a technical field with hands-on problem solving and strong communication skills. Travel is extensive (60–100%), and a valid driver’s license is required.

Qualifications

• Pursuing a bachelor's degree in a technical field or equivalent experience.
• Agriculture equipment background is a plus.
• Strong analytical and communication skills.

Responsibilities

• Provide technical and service support for CLAAS products at dealers, customer sites, or in the field.
• Perform repairs on CLAAS products as required.
• Conduct field test activities as needed.
• Assist with Product Improvement Programs and Campaigns as requested.
• Schedule dealer and customer visits based on field needs.
• Document visits and territory activity weekly.

Skills

Technical communication

MS Windows

Field service

Problem solving

Education

Bachelor's degree in progress in a technically related field

Job description

MUST BE ELIGIBLE TO WORK IN THE U.S. CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields. Company: CLAAS of America Inc., Location: Omaha, Start Date: 05/17/2027, Professional Level: Pupils, Key Area: After Sales.

Note: This position includes extensive travel - expect 60% - 100% travel; valid driver's license and passport is required.

• Extensive stays of 1-4 weeks may be required in support of regional harvest activities. During these times, 2 - 3 weekends away from home at a time is probable.

Your Role On Our Team

• Provides technical and service support for assigned CLAAS products at the dealer location, customer site, or in the field, including investigating concerns and effectively identifying resolutions.
• Performs necessary repairs to assigned CLAAS products as required.
• Responsible for conducting assigned field test activities as required.
• Assists with completion of Product Improvement Programs and Campaigns as requested.
• Schedules dealer and customer visits as dictated and directed by the technical needs of the Field Support and Warranty Manager.
• Reports customer and dealer visits and territory activity on a regularly scheduled weekly basis.
• Reports results and variances daily. Propose necessary actions and work closely with the Field Support and Warranty Manager.

Additional Functions

• Periodic fabrication, installation, and instrumentation of parts for field validation as needed.
• Present test results to Service, Product Management, and Engineering group using both written and verbal communication.
• Support of Service office personnel by reviewing documents and manuals as well as other support activities in Omaha.
• Participate in internal training programs, Technical training efforts and other tasks as assigned or required by management.
• Other tasks as assigned or required by management.

Your Profile

• Working towards a Bachelors' Degree with emphasis in a technically related field or equivalent experience - Agricultural based study, a plus.
• Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
• Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
• Excellent technical communication skills in both written and oral form with excellent interpersonal skills.
• Proficient computer use in MS Windows, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with strong attention to detail.

Your contact from our CLAAS Recruiting Team

Michelle Schefcik
CLAAS of America Inc.
[e-mail]

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