Aftersales Service Representative

Specialized Recruiting Group; Tecumseh Township (MI); Sur place; USD 59 000 - 72 000; Plein temps

Résumé du poste

Specialized Recruiting Group is seeking an Aftersales Parts Sales Representative to support customers with replacement parts for industrial equipment. This onsite, inside-sales role handles quotes, orders, and follow-ups to drive aftermarket opportunities.

Responsibilities include coordinating with service teams, researching parts, and using ERP/CRM tools to track history and opportunities. Monday–Friday 8:00 AM–4:30 PM, compensation up to $65,000 base + commission.

Qualifications

• 1–3 years in customer service, inside sales, or parts sales.
• Experience with industrial equipment or plastics machinery is a plus.
• Strong attention to detail and the ability to research correct parts.
• Excellent communication, organization, and follow-up skills.
• Familiarity with ERP/CRM systems: Epicor, MFG/PRO, Salesforce.
• Ability to manage multiple requests and collaborate across departments.

Responsabilités

• Identify customer needs, research replacement parts, prepare quotes, process orders, and follow up on open quotes to drive sales.
• Serve as the primary contact for aftermarket requests, gather necessary customer and machine information, and ensure requests are complete and accurate.
• Connect customers with the appropriate internal departments for field service, training, retrofit, and mold-related needs.
• Use Epicor, MFG/PRO, and Salesforce to research machine history, track customer interactions, maintain accurate records, and manage opportunities.
• Verify pricing, part numbers, configurations, and quote details while assisting with warranty claims and return authorizations (RMAs).

Connaissances

Customer service

Inside sales

Parts sales

Quote preparation

Outils

Epicor

MFG/PRO

Salesforce

Description du poste

We’re looking for an Aftersales Parts Sales Representative to support customers with replacement parts for industrial equipment. This is primarily an inside sales and customer service role, serving as the first point of contact for aftermarket requests, preparing quotes, processing orders, and following up on sales opportunities. You’ll also work closely with internal teams to coordinate service, training, retrofit, and mold-related requests.

Compensation: Up to $65,000 Base + commission
Schedule:Monday – Friday | 8:00 AM – 4:30 PM | Onsite
Work Arrangement: Onsite

What You’ll Do:

• Identify customer needs, research replacement parts, prepare quotes, process orders, and follow up on open quotes to drive sales.
• Serve as the primary contact for aftermarket requests, gather necessary customer and machine information, and ensure requests are complete and accurate.
• Connect customers with the appropriate internal departments for field service, training, equipment rebuilds, retrofits, and mold-related needs.
• Use Epicor, MFG/PRO, and Salesforce to research machine history, track customer interactions, maintain accurate records, and manage opportunities.
• Verify pricing, part numbers, configurations, and quote details while assisting with warranty claims and return authorizations (RMAs).

What We’re Looking For:

• 1–3 years of experience in customer service, inside sales, or parts sales.
• Experience with industrial equipment or plastics machinery is a plus.
• Strong attention to detail and the ability to research and identify the correct parts.
• Excellent communication, organization, and follow-up skills.
• Comfortable using ERP and CRM systems, including Epicor, MFG/PRO, or Salesforce.
• Ability to manage multiple requests and work collaboratively across departments.

Specialized Recruiting Group is an equal opportunity employer.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship.