Aftersales Service Leader: Network & Customer Experience

Noovo; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

Noovo is seeking an Aftersales Service Manager to lead the day-to-day operation of our nationwide service network from Las Vegas. You will manage in-house, mobile, and partner repairs with a focus on customer experience and accountability.

Lead a seven-day operation, coach the team, and remove barriers to ensure timely repairs and clear customer communication across all touchpoints. This role demands strong leadership and a proactive, data-driven approach.

Qualifications

• Demonstrated leadership experience within automotive, RV, field service, manufacturing or a related service operation.
• Previous experience directly managing employees and driving team performance.
• Strong coaching, mentorship, and performance-management skills.
• Experience managing customer escalations and complex service situations.
• Strong operational judgment and ability to make decisions in a fast-paced environment.
• Demonstrated ability to manage multiple priorities, customers, repairs, and escalations simultaneously.
• Strong written and verbal communication skills.
• Ability to establish accountability while maintaining productive team relationships.

Responsibilities

• Lead day-to-day execution of Aftersales operations across in-house, mobile, and certified partner repairs.
• Maintain visibility into open repairs, ticket aging, scheduling, escalations, parts constraints, and other service blockers.
• Ensure work is appropriately prioritized and assigned across the team.
• Establish clear ownership and next steps for unresolved customer and repair concerns.
• Review service workload and adjust resources or priorities when necessary.
• Ensure the team maintains appropriate customer communication throughout the repair lifecycle.
• Identify operational risks early and drive them toward resolution.
• Coordinate with technicians and internal departments to resolve repair execution barriers.

Skills

Leadership

People management

Customer escalations

Communication

Operational excellence

KPIs & reporting

Cross-functional collaboration

Technical understanding

AI-assisted workflows

Tools

CRM systems

Ticketing systems

Scheduling software

Job description

Noovo is seeking an Aftersales Service Manager to lead the day-to-day operation of our nationwide service network from Las Vegas. You will manage in-house, mobile, and partner repairs with a focus on customer experience and accountability.

Lead a seven-day operation, coach the team, and remove barriers to ensure timely repairs and clear customer communication across all touchpoints. This role demands strong leadership and a proactive, data-driven approach.