Afternoon Shuttle Dispatcher — Real‑Time Ops Lead

Reimagined Parking; Maryland; On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Health Plans

Life and Disability Insurance

401(k) Plan

Job summary

Reimagined Parking is seeking a reliable Shuttle Operations Dispatcher for the BWI Airport location. This afternoon shift role focuses on coordinating drivers, routes, and schedules to ensure safe, timely shuttle service and high passenger satisfaction.

The dispatcher will monitor vehicle availability, use dispatch software, and communicate with drivers and internal teams to maintain on-time performance. The position requires independence, strong communication, and adherence to company policies.

Qualifications

• 1+ years in Shuttle/taxi/commercial vehicle dispatching preferred.
• Strong knowledge of dispatch functions, route scheduling or fleet operations preferred.
• Proficiency with Word, Excel and reporting tools.
• Ability to use radios, tablets, printers and desktop computers effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Provide real-time oversight of shuttle operations using dispatch tools and radios.
• Monitor vehicle availability, driver staffing and route coverage to meet service frequencies.
• Predict shuttle movement and arrival times using available data and tools.
• Adjust service levels based on passenger volumes and peak periods.
• Coordinate with drivers to ensure schedules, routes and safety protocols are followed.
• Communicate with maintenance, customer service and management to support daily goals.
• Notify maintenance of mechanical issues and incidents requiring attention.
• Create daily operation reports and maintain accurate records.

Skills

Shuttle dispatching

Dispatch operations

MS Word & Excel

Two-way radio operations

Clear communication

ADA knowledge

Independent decision making

Team oriented

Tools

Dispatch software

Excel

Word

Operational reporting tools

Job description

Reimagined Parking is seeking a reliable Shuttle Operations Dispatcher for the BWI Airport location. This afternoon shift role focuses on coordinating drivers, routes, and schedules to ensure safe, timely shuttle service and high passenger satisfaction.

The dispatcher will monitor vehicle availability, use dispatch software, and communicate with drivers and internal teams to maintain on-time performance. The position requires independence, strong communication, and adherence to company policies.