Airport Shuttle Dispatcher — 2nd Shift (Afternoon)

Reimagined Parking; Hanover (MD); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Health Plans

Life and Disability Insurance

401(k) Plan

Job summary

Reimagined Parking at BWI Airport seeks a reliable Shuttle Operations Dispatcher for the Afternoon shift. The role supervises real-time shuttle movements, coordinates drivers, and maintains service levels to ensure on-time performance and passenger satisfaction.

Responsibilities include using dispatch software, monitoring staffing, predicting arrivals, and communicating with maintenance and operations to resolve disruptions. Requires 1+ year in shuttle dispatching and valid US work eligibility.

Qualifications

• 1+ years of Shuttle, taxi or commercial Vehicle Dispatching experience preferred.
• Strong knowledge of dispatch functions, route scheduling, or fleet operations preferred.
• Proficiency in Microsoft Word, Excel, and operational reporting tools.
• Ability to use two-way radios, printers, tablets, phones, and desktop computers.

Responsibilities

• Provide real-time oversight of shuttle operations using dispatch software and two-way radio.
• Monitor vehicle availability, driver staffing, and route coverage to maintain service frequencies.
• Accurately predict shuttle movement and arrival times using tools and data.
• Adjust service levels based on passenger volumes, peak periods, and needs.
• Coordinate with drivers to ensure schedules, routes, and safety adherence.
• Communicate with maintenance, customer service, supervisors, and management to support goals.
• Notify maintenance of issues requiring attention.
• Provide guidance to drivers per company policies.

Skills

Shuttle dispatching

Communication

Computer literacy

ADA knowledge

Tools

Dispatch software

Excel

Word

Job description

Reimagined Parking at BWI Airport seeks a reliable Shuttle Operations Dispatcher for the Afternoon shift. The role supervises real-time shuttle movements, coordinates drivers, and maintains service levels to ensure on-time performance and passenger satisfaction.

Responsibilities include using dispatch software, monitoring staffing, predicting arrivals, and communicating with maintenance and operations to resolve disruptions. Requires 1+ year in shuttle dispatching and valid US work eligibility.