Afternoon and Overnight Concierge

Firstservice-Residential; Miami Beach (FL); Presencial; USD 25.000 - 26.000; Tempo integral

Benefícios oferecidos por esta vaga

Full medical plans

Dental

Vision

401k with company match

Paid holidays

Resumo da vaga

FirstService Residential is seeking a Front Desk Associate in Miami Beach. You will greet residents and guests, manage access control, and coordinate with service providers while maintaining logs and ensuring safety. The role emphasizes customer service, communication, and multitasking.

Responsibilities include monitoring security systems, addressing complaints, and performing duties assigned by the on-site manager. The schedule is evenings and weekends with full-time benefits.

Qualificações

• Strong customer service and communication abilities.
• Effective written and verbal communication skills.
• Multilingual abilities are desirable.

Responsabilidades

• Greet residents and direct guests and invitees.
• Monitor and operate electronic security systems and maintain daily logs.
• Respond to emergency situations and follow safety procedures.
• Maintain a safe and secure environment throughout the property.

Conhecimentos

Customer service

Communication

Interpersonal skills

Multilingual

Computer literacy

Formação

High school diploma or equivalency

College courses in business or hospitality

2–3 years of business experience

Descrição da vaga

Description

Job Overview

As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills.Be detailed oriented and able to multitask.Meet and greet residents; checks guests and service providers in/out.Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Schedule

Monday,Tuesday 11p-7a, Wednesday, Thursday, Friday 3pm-11pm

What We Offer

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$18 - 18.50 per hour