Aftermarket Support Specialist

- Peachtree Corners; Peachtree Corners (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401(k) with company match

Paid time off

Job summary

SRS Distribution Inc. is seeking an Aftermarket Support Specialist for our Peachtree Corners, GA location. The role supports sales teams and customers on specialized commercial parts and supplies and all aftermarket parts and supplies.

You will handle inquiries, orders, and issue resolution in a fast-paced environment. Qualifications include a Bachelor’s degree (preferred), 2+ years in HVAC or related field, strong MS Excel and communication skills, and an active driver’s license.

Qualifications

• Bachelor’s degree preferred; HVAC industry experience helpful.
• Minimum 2 years in HVAC parts, products, or related field.
• 2+ years of customer service experience.
• Proficient in MS Office, especially Excel; SAP a plus.
• Valid driver’s license and clean driving record.
• Strong written and verbal communication; analytical mindset.

Responsibilities

• Execute daily sales support operations efficiently and accurately.
• Provide high-quality, responsive service to clients and territory managers.
• Assist in developing sales strategies for parts and promotions.
• Coordinate with inventory and purchasing to manage stock and forecast needs.
• Analyze sales data to drive process improvements.
• Collaborate with marketing, technical support, and sales teams.
• Support store personnel in identifying, quoting, and ordering parts.

Skills

MS Excel

Communication

Analytical thinking

Multitasking

Driver's license

Customer service

Education

Bachelor’s Degree

Tools

MS Office

SAP

Job description

Job Purpose:

The Aftermarket Support Specialist role is responsible for supporting sales teams and customers on specialized commercial parts and supplies and all aftermarket parts and supplies.

Job Duties and Responsibilities:

• Execute daily operations of the sales support role, ensuring efficiency and adherence to company standards
• Deliver high-quality, responsive service to clients and territory managers, addressing inquiries, managing orders, and resolving issues promptly in a fast paced environment.
• Assist in the development of sales strategies for parts, aligning with the company?s objectives
• Assist in the implementation of sales promotions.
• Provide technical support as needed.
• Monitor sales metrics, analyze trends, and implement improvements to sales processes
• Work closely with inventory teams to ensure accurate stock levels for commercial parts, minimizing both overstock and stockouts
• Coordinate with purchasing to forecast needs and manage supply chain logistics
• Use data to drive decision-making and optimize team performance
• Liaise with other departments such as marketing, technical support, and sales to ensure a cohesive approach to business objectives
• Participate in cross-functional teams to drive company-wide initiatives
• Assist store personnel (ISPs and DCMs) in identifying, quoting and ordering parts and supplies
• Work cooperatively with others
• Participate in ongoing training to stay current on product knowledge.
• Comply with all company policies and procedures
• Maintain regular, punctual and reliable attendance and availability

All the tasks described in these Job Duties and Responsibilities are the essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.

Qualifications:

• Bachelor?s Degree preferred
• 2 years? experience in the HVAC industry or related field
• 2 years HVAC commercial parts and products experience
• 2 years customer service experience
• Proficient computer skills in MS Office, specifically MS Excel.
• SAP experience, a plus
• Proven multi-tasking skills
• Excellent written and verbal communication skills
• Analytical aptitude preferred
• Possess a valid driver?s license
• Possess a satisfactory driving record as determined by company driver policies

Travel Requirement:

• Up to 25% travel to branches and other operating companies requiring some overnight stay, travel to industry related conferences and training requiring some extended stay

Other:

This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions.

Job Location:

• Peachtree Corners

6675 Jones Mill Ct Peachtree Corners, GA 30092

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: , or by email to: with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (?Agency?), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

Benefits

• Competitive salaries for all team members paid weekly
• 401(k) Retirement Plan with company matching
• Employee Stock Purchase Program
• Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
• Paid Parental Leave, Adoption Assistance Program
• Medical, Dental and Vision Benefits
• Flexible and Dependent Care Spending Accounts
• Company paid Life insurance and Short-Term Disability
• Additional Life Insurance and Long-Term Disability also offered
• Mental, Physical and Emotional Well-Being Programs for Employees and Families
• Wellness Program and Safety Program with Bonuses for our Drivers
• Employee Referral Bonus Program