Aftermarket Service & Scheduling Specialist

Federal MFG LLC.; Visalia (CA); Vor Ort; USD 40.000 - 65.000; Vollzeit

Zusammenfassung

ProMach is seeking an Aftermarket Service Coordinator to join our team in Visalia, CA. You will coordinate service requests, prepare quotations, schedule field technicians, and provide responsive customer support while collaborating with Operations, Project Management, Engineering, and Parts to ensure clear scope, quotes, and scheduling.

The role requires strong communication, organization, and multitasking abilities, with experience in CRM (Salesforce) and MS Office.

Qualifikationen

• High school diploma or equivalent.
• Experience in service coordination, customer support, scheduling, or related role; industrial equipment/field service preferred.
• Salesforce or comparable CRM experience preferred.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong communication, organization, and time-management skills.
• Ability to manage competing priorities, maintain accurate records, and follow through on commitments.
• Ability to work independently and collaboratively across departments.
• Ability to work overtime if needed.

Aufgaben

• Manage service requests and cases in Salesforce, maintaining accurate records and tracking issues through resolution.
• Provide same-day responses to customer inquiries, communicating next steps and timely status updates.
• Prepare service quotations and follow up on approvals for installations, repairs, preventive maintenance, training, and annual service plans.
• Coordinate travel, balancing customer needs, project commitments, technician qualifications, and utilization.
• Generate and send customers scope-of-work documents when technician visits are scheduled, confirming planned activities and customer preparation requirements.
• Work alongside Field Service Manager, Operations and Project Management to ensure project-related field service is identified, quoted, and scheduled.
• Support technicians in the field by coordinating parts requests, expediting orders, and securing engineering assistance.
• Proactively contact customers regarding preventive maintenance, annual service plans, renewals, and upcoming service needs.
• Participate in weekly customer wrap-up meetings following service completion to review work performed and coordinate outstanding actions.
• Review travel documentation, support billing readiness, and maintain accurate service records.
• Escalate urgent issues and identify opportunities to improve service responsiveness, scheduling, and customer satisfaction.

Kenntnisse

Salesforce

CRM experience

MS Office

Time management

Communication

Organization

Overtime

Ausbildung

High school diploma

Jobbeschreibung

ProMach is seeking an Aftermarket Service Coordinator to join our team in Visalia, CA. You will coordinate service requests, prepare quotations, schedule field technicians, and provide responsive customer support while collaborating with Operations, Project Management, Engineering, and Parts to ensure clear scope, quotes, and scheduling.

The role requires strong communication, organization, and multitasking abilities, with experience in CRM (Salesforce) and MS Office.