Aftermarket Sales & Technical Support Specialist

Coperion; Kansas City (MO); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Coperion is seeking an Aftermarket Sales specialist to identify and pursue sales opportunities with existing customers and new prospects in a hybrid role based in Kansas City, MO or Whitewater, WI. You will prepare quotations and coordinate with internal teams to achieve and exceed sales goals.

Reporting to the Aftermarket Sales team, this role requires strong customer service skills, technical knowledge of components, and the ability to upsell while maintaining excellent relationships with

Qualifications

• College degree or above in Business Administration, Customer Service, or related fields.
• Proven experience in customer service, technical support, or related roles.
• Strong communication and interpersonal skills.
• Ability to handle non-standard problems with effective solutions.
• Proficiency in MS Office and customer management software.
• Ability to manage workload independently and prioritize tasks effectively.

Responsibilities

• Provide post-sale technical support services such as installation, troubleshooting, and maintenance.
• Resolve customer issues fairly and in accordance with consumer laws.
• Offer product and service information and identify opportunities for upselling.
• Respond timely to customer inquiries via various communication channels.
• Maintain good customer relations and ensure customer claims are addressed effectively.
• Collaborate with internal teams to ensure customer needs are met.
• Manage workload independently with periodic supervision.
• Other duties as assigned to support customer satisfaction and operational efficiency.

Skills

Customer service

Technical support

MS Office

Communication

Time management

Education

Bachelor's degree or above

Tools

SAP

Job description

Coperion is seeking an Aftermarket Sales specialist to identify and pursue sales opportunities with existing customers and new prospects in a hybrid role based in Kansas City, MO or Whitewater, WI. You will prepare quotations and coordinate with internal teams to achieve and exceed sales goals.

Reporting to the Aftermarket Sales team, this role requires strong customer service skills, technical knowledge of components, and the ability to upsell while maintaining excellent relationships with