Aftermarket Sales Coordinator

Rodney Hunt Company; Orange (MA); Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Rodney Hunt Company seeks an experienced aftermarket coordination professional to manage spare parts orders, quotes, and service requests. You will liaise with customers, sales, engineering and production to ensure accurate information and timely responses.

The role involves reviewing drawings for accuracy, replenishing stock, and maintaining detailed records in CRM and ERP systems, while ensuring compliance with standards and client requirements.

Qualificações

• Bachelor's degree or equivalent experience.
• 3+ years in aftermarket sales coordination, customer service, or supply chain support.
• Familiarity with GD&T and drafting standards beneficial.

Responsabilidades

• Review inquiries for spare parts, repairs, and services.
• Identify replacement parts using drawings and BOMs.
• Prepare quotations with scope, notes, exclusions, and commercial terms.

Conhecimentos

Attention to detail

Effective communication

Multi-tasking

Problem solving

Customer-focused

Formação académica

Bachelor's degree in Business/Engineering/Supply Chain

Ferramentas

NetSuite

Salesforce

MS Office

Descrição da oferta de emprego

At Rodney Hunt, we are problem-solvers, focused on a common purpose: solving flow control challenges of the water & wastewater industry. As a global technology and engineering leader, we provide solutions for customers in industrial and municipal markets.

Job Overview

We are seeking an experienced after-market/spares resource to join our after-market team. The primary responsibility of this role is to review engineering drawings to ensure accuracy, compliance with standards, and adherence to client requirements for parts for the gates we supplied and prepare accurate quotation. This role will work closely with customers, sales representatives, engineering, production, and vendors to verify technical information, resolve discrepancies, and provide timely responses to aftermarket requests. The coordinator will utilize Rodney Hunt’s extensive drawing library and technical database to support spare parts sales and customer requirements.

Key Responsibilities

• Review customer inquiries and technical requirements for spare parts, repairs and aftermarket services.
• Identify required replacement parts using existing drawings, BOMs, installation drawings, and historical records.
• Prepare quotations including scope of supply, technical notes, exclusions and commercial requirements.
• Coordinate with customers and sales representatives for technical clarifications.
• Review dimensional tolerances, materials, and annotations on drawings before sending for production.
• Collaborate with design engineers, drafters, and other stakeholders to resolve discrepancies, clarify design requirements, and ensure alignment with client objectives.
• Maintain detailed records for design review, markups, and revisions for documentation and quality assurance purposes.
• Replenish stock for Inventory.
• Keep a detailed record of the patterns used in foundry.

Qualifications

Education and Experience

• Associate’s degree in mechanical engineering or a related field.
• Must Have – documented work experience in reviewing engineering drawings, preferably in a manufacturing environment.
• Understanding of drafting standards, geometric dimensioning and tolerancing (GD & T), and relevant codes and regulations.
• Experience in aftermarket sales, spare parts, customer service or technical sales support preferred.
• Attention to detail and ability to identify errors and inconsistencies in technical documentation.
• Effective communication skills, both verbal and written, with the ability to convey complex technical information clearly and concisely.
• Ability to multi-task and work in a fast-paced environment.

supports the company’s aftermarket sales and service efforts by coordinating customer orders, parts availability, service requests, and warranty claims related to gates and water control systems. This role serves as the primary liaison between customers, sales, production, and service teams to ensure timely and accurate delivery of aftermarket products and services. The ideal candidate is highly organized, customer-focused, and knowledgeable about water control equipment and spare parts.

Key Responsibilities

• Coordinate aftermarket sales orders including spare parts, repair kits, upgrades, and maintenance services for water control gate products.
• Communicate with customers, sales representatives, production, and service teams to ensure order accuracy, scheduling, and timely fulfillment.
• Manage inventory levels of critical spare parts and coordinate replenishment with procurement and warehouse teams.
• Review engineering drawings to ensure accuracy, compliance with standards, and adherence to client requirements to generate quotes.
• Collaborate with design engineers, drafters, and other stakeholders to resolve discrepancies, clarify design requirements, and ensure alignment with client objectives.
• Process warranty claims and coordinate with customers and service teams to resolve issues in compliance with company policies.
• Maintain detailed records of aftermarket orders, service requests, and customer interactions in CRM and ERP systems.
• Assist in preparing quotes and proposals for aftermarket parts and services in collaboration with sales and estimating teams.
• Track and report on aftermarket sales metrics, customer satisfaction, and service response times.
• Support logistics related to shipping and delivery of aftermarket parts and equipment.
• Collaborate with technical teams to stay informed about product updates, service bulletins, and aftermarket support programs.
• Provide excellent customer service by promptly addressing inquiries and escalating complex issues as needed.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field preferred; equivalent experience considered.
• 3+ years of experience in aftermarket sales coordination, customer service, or supply chain support in a manufacturing or industrial environment.
• Understanding of drafting standards, geometric dimensioning and tolerancing (GD & T), and relevant codes and regulations.
• Knowledge of water control systems, mechanical equipment, or heavy industrial products preferred.
• Proficient in ERP and CRM systems (e.g., NetSuite, Salesforce) and Microsoft Office Suite.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

Preferred

• Experience working in gate manufacturing, water infrastructure, or related industries.
• Familiarity with warranty claim processes and aftermarket service best practices.
• Technical background or experience supporting field service teams.

Working Conditions

• Primarily office-based with occasional visits to production or warehouse areas.
• Standard office environment with some periods of sitting, standing, and computer work.
• Occasional lifting of up to 25 lbs. may be required when handling parts or samples.