Aftermarket Operations Manager – Parts & Service Growth

Nikkiso Clean Energy & Industrial Gases; Irvine (CA); On-site; USD 110,000 - 175,000; Full time

Job summary

Nikkiso Clean Energy & Industrial Gases is seeking an Operations Manager - Aftermarket and Parts to lead aftermarket operations, manage spare parts, service programs, repairs, warranties, and long-term support agreements.

You will partner with Sales, Engineering, Operations, and Supply Chain to deliver responsive service, maximize profitability, and strengthen customer relationships across the product lifecycle.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Supply Chain Management, Operations Management, or related field.
• 7-10+ years of experience in aftermarket services, spare parts management, service operations, or industrial equipment sales.

Responsibilities

• Develop and implement strategies to grow aftermarket revenue through spare parts, repairs, field services, upgrades, and service agreements.
• Oversee spare parts forecasting, planning, procurement, and inventory control to maintain customer responsiveness.
• Serve as the primary escalation point for aftermarket customers and ensure timely quotations, orders, and deliveries.
• Support sales with aftermarket opportunities and develop spare parts forecasts and revenue plans.
• Lead and develop spare parts, customer service, and aftermarket personnel, establishing KPIs and continuous improvement.
• Prepare annual budgets, monitor profitability, and drive cost reduction in aftermarket programs.
• Implement best practices for order fulfillment, inventory management, and service operations.

Skills

Strategic planning

Inventory management

Customer relationship mgmt

Financial analysis

Leadership

Negotiation

Data analysis

Communication skills

Education

Bachelor's degree

Tools

SAP

Oracle

Microsoft Dynamics

Job description

Nikkiso Clean Energy & Industrial Gases is seeking an Operations Manager - Aftermarket and Parts to lead aftermarket operations, manage spare parts, service programs, repairs, warranties, and long-term support agreements.

You will partner with Sales, Engineering, Operations, and Supply Chain to deliver responsive service, maximize profitability, and strengthen customer relationships across the product lifecycle.