Aftermarket Sales Representative

Radyne Corporation; Milwaukee (WI); Sur place; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Commission

Résumé du poste

Radyne Corporation in Milwaukee, WI is seeking an experienced Sales Representative with strong mechanical aptitude to advise customers on replacement parts, service solutions, upgrades, and maintenance programs. You will develop long-term relationships and proactively identify aftermarket opportunities.

The role requires 3–5 years in technical sales or related fields, with travel to customer sites as needed.

Qualifications

• Minimum 3–5 years of technical sales or aftermarket sales experience.
• Experience in manufacturing, automation, or industrial equipment industries preferred.
• Ability to interpret engineering drawings, bills of material, or equipment documentation.
• Excellent verbal and written communication skills.
• Willingness to travel to customer sites occasionally.

Responsabilités

• Develop and maintain long-term relationships with existing customers.
• Identify aftermarket sales opportunities through routine customer contact and account reviews.
• Prepare quotations for replacement parts, services, upgrades, and maintenance programs.
• Coordinate with engineering, service, manufacturing, purchasing and scheduling to develop accurate quotations and delivery commitments.
• Recommend preventative maintenance programs to improve uptime and reduce downtime.
• Promote annual service agreements and calibration/inspection programs.
• Assist customers in identifying obsolete components and recommend replacements or upgrades.
• Review historical equipment records to identify recurring maintenance needs and upgrade opportunities.
• Respond to inquiries regarding pricing, availability, and lead times.
• Maintain accurate customer records, quotations, opportunities, and forecasts in CRM.
• Follow up on quotations to improve conversion rates.
• Support warranty evaluations and resolution with engineering and service teams.

Connaissances

Mechanical Aptitude

Customer relations

Verbal & written communication

CRM experience

ERP experience

Formation

Associate or Bachelor's degree in Engineering/Technical field

Outils

CRM systems

ERP systems

Microsoft Office

Description du poste

We are looking for an experienced sales representative with a strong mechanical aptitude and excellent customer relation skills.
This role is responsible for advising customers on replacement parts, service solutions, equipment upgrades and preventative maintenance programs.

Primary Responsibilities

• Develop and maintain long-term relationships with existing customers.
• Proactively identify aftermarket sales opportunities through routine customer contact and account reviews.
• Prepare quotations for replacement parts, assemblies, field service, repairs, rebuilds, retrofits, upgrades, and modernization projects.
• Coordinate with engineering, service, manufacturing, purchasing, and scheduling departments to develop accurate quotations and delivery commitments.
• Recommend preventative maintenance programs that improve equipment uptime and reduce unplanned downtime.
• Promote annual service agreements, maintenance contracts, calibration services, and inspection programs.
• Assist customers in identifying obsolete components and recommend suitable replacement or upgrade solutions.
• Review historical equipment records to identify recurring maintenance needs and potential upgrade opportunities.
• Respond promptly to customer inquiries regarding pricing, availability, lead times, and technical questions.
• Maintain accurate customer records, quotations, opportunities, and sales forecasts within the company's CRM system.
• Follow up on outstanding quotations to improve quotation conversion rates.
• Support warranty evaluations and customer issue resolution in collaboration with engineering and service personnel.

Required Qualifications

• Associate or Bachelor's degree in Engineering, Business, Industrial Technology, or a related technical field is preferred.
• Minimum 3–5 years of technical sales, aftermarket sales, inside sales, application engineering, customer service, or industrial equipment experience.
• Experience supporting manufacturing, automation, induction heating, heat treating, or capital equipment industries preferred.
• Strong mechanical and technical aptitude.
• Ability to interpret engineering drawings, bills of material, and equipment documentation.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficient with Microsoft Office applications.
• Experience using CRM and ERP systems.
• Ability to manage multiple customer projects simultaneously.
• Occasional travel to customer sites and industry events.

Work Environment

This position is primarily office-based with regular interaction across engineering, manufacturing, service, purchasing, and sales departments.
Periodic travel to customer facilities may be required to evaluate equipment, develop customer relationships, and identify aftermarket opportunities.
EEOC Drug free
Equal Opportunity Employer
EOE/Drugfree

Commission is also available in addition to salary.