Aftermarket Engineer

SPX FLOW, Inc.; Getzville (NY); On-site; USD 67,500 - 93,960; Full time

Job summary

SPX FLOW, Inc. in Getzville, NY is seeking a customer-focused support specialist to handle inquiries regarding spare parts selection and order processing. Responsibilities include providing quotations, liaising with various departments, and ensuring customer satisfaction through effective communication. The ideal candidate should have 2-4 years of experience in parts sales, strong computer skills, and proficiency in English. The position offers a salary range of $67,500 to $93,960 per year.

Qualifications

• Preferably 2-4 years of experience in a parts sales function or supply chain.
• Fluent in English; knowledge of French, Spanish, or Mandarin is advantageous.
• Technical background, preferably as a Machine Technician or similar.

Responsibilities

• Provide quotations for spare parts efficiently.
• Follow up on quotations focusing on customer satisfaction.
• Perform daily order entry responsibilities such as adding and changing orders.

Skills

Strong team player

Results oriented

Customer focused

Proven discretion with confidential information/documents

Exceptional attention to detail

Strong computer skills

SAP knowledge

Interpersonal skills

Professional communication skills

English proficiency

Education

2-4 years of experience in parts sales or supply chain

Higher technical education or similar

Knowledge of ERP solutions, such as Axapta or SAP

Tools

Microsoft Office

SAP

Job description

Job Summary

Responds to Global (existing SPX channels, representatives/customers) telephone and/or written inquiries regarding spares selection, RSQs, placement of orders, quotations, returns or complaints.

Evaluate and perform various tasks daily to ensure that customer satisfaction is at the core of all daily activities. Liaise with external and internal customers and departments such as Supply Chain, Technical, and Warehouse to communicate requirements and feedback. Handles pricing and price list questions regarding standard products.

Principal Duties and Responsibilities

• Provide quotations with price, lead time, and payment terms for spare parts in an efficient and responsive manner.
• Prepare spare parts lists for new capital equipment (RSQs), pursuing and tracking the capture of this aftermarket business.
• Proactively follow up quotations, focusing on customer satisfaction.
• Liaise with internal departments such as Supply Chain, Engineering, Project Management and Finance, as well as field sales personnel as necessary.
• Analyze quotation success rate regularly and provide data as necessary to management.
• Perform order entry responsibilities daily, including adding new orders, adding items to existing orders, changing orders, changing items on existing orders, canceling orders, and canceling items on existing orders.
• Utilize specialized technical/product knowledge to sell and promote parts and/or services primarily by telephone.
• Update and maintain customer master files as needed.
• Update and maintain quality data on Quotations and Orders in the ERP system.
• Support engineering, operations and/or sales for specific projects.
• Provide shipping with updates on preferred shipping methods for customers.
• Review customer complaints and issue returned goods numbers or initiate corrective action; perform a lead role in maintaining customer satisfaction and relations.
• Process credits for returned goods under warranty.
• Back up any position in the area of responsibility as necessary.
• Assign priorities as needed to ensure departmental work is completed accurately, on time and on budget.
• Proactively engage with customers when earlier deliveries are possible.
• Proactively engage with inactive customers, design, develop and execute recovery plans, and promote equal approach with SPX entities.

Knowledge, Skills & Abilities

• Strong team player.
• Results oriented.
• Customer focused.
• Proven discretion with confidential information/documents.
• Ability to prioritize own work under general guidance.
• Exceptional attention to detail, accuracy, and professionalism.
• Strong computer skills including expertise in Microsoft Word, Excel and PowerPoint.
• Ability to quickly develop proficiency in new programs.
• SAP knowledge.
• Interpersonal skills.
• Strong organizational and planning skills.
• Professional communication skills.
• English proficiency.

Education and Experience

• Preferably 2-4 years of experience in a parts sales function or supply chain, and/or experience from process industry.
• Speak and write fluent English. Other languages such as French, Spanish and/or Mandarin are an advantage.
• Solid computer skills and experience with ERP solutions such as Axapta or SAP.
• Technical background, for example higher technical education, typically with a background as a Machine Technician, Service Technician or similar.
• Preferably commercial experience within sales of technical services and/or technical products.
• Good knowledge of computer systems (Microsoft Office, SAP, data entry skills).

Physical Demands

• Capable of physically pushing or pulling up to 100 lbs. and of lifting up to 40 lbs.
• Physically fit for standing, bending and using hand tools. Hand tools include air grinders, air impact tools, sanders, hand wrenches and hammers.
• Physically fit to turn, push buttons and work with levers on machines at knee‑waist level and above.

Working Conditions

Working conditions are normal for an office and/or client site workshop or warehousing facility. The noise level is moderately quiet, however local and client sites can be unpredictable; safety equipment should be worn accordingly.

SPX FLOW is an Equal Opportunity Employer.

Anticipated salary range for this position: $67,500/yr to $93,960/yr.