Aftermarket Customer Support and Sales Manager (Individual Contributor)

Safran; Florida; On-site; USD 90,000 - 130,000; Full time

Job summary

Safran is seeking an Aftermarket Customer Support and Sales Manager to lead spare parts sales across Power division and SVS. The role oversees the entire service cycle, drives bookings and margin, and ensures on-time deliveries for a defined customer base.

You will support Head of Sales Management, monitor bids, manage relationships with ARC/Partners, and travel domestically and internationally as needed to grow the spares business.

Qualifications

• Bachelor's degree from an accredited institution.
• 2 years of experience in related role.
• Strong knowledge of aviation and aftermarket activities & MRO.
• Ability to develop opportunities and sell.
• Customer oriented and able to operate effectively under high pressure environment and pressing customer deadlines.
• Willingness to travel domestic and international as needed.

Responsibilities

• Prepare and check/validate the commercial offers to answer on due time to the customer requests.
• Support Sales review process with detailed analysis / reports on progress of opportunities and sales achievement.
• Capture selling opportunities through visits, phone and email responses to customers, order entry analysis and research.
• Contribute and participate to all necessary budget exercises related to Spares Sales.
• Monitor and manage the relationship with allocated ARC/Partners, through regular visits and contract review.
• Develop strong understanding of spares market to support various pricing exercises including annual catalogue process.
• Monitor what competition is doing (such available STC and PMA solutions).
• Participate and contribute to demand review for spares.
• Management and growth of relevant MRO activities.
• Manage US Government solicitations to maximize order conversion and margin.
• May be required to perform other duties as requested, directed, or assigned.
• Regular, predictable attendance is required.

Education

Bachelor's degree

Job description

Summary

The Aftermarket Customer Support and Sales Manager will support the management all activities involved with the spare parts business sales for all Power division and SVS. Responsible for promoting consistent high level growth in sales and profitability. Manage the complete service cycle for spares parts business including customer follow-up to ensure division's objectives. The Aftermarket CSSM will support the Head of Sales Management in the delivery of consistent growth of the department, measured in bookings and sales. Monitor on-time deliveries for allocated customer base.

Essential Duties & Responsibilities:

• Prepare and check/validate the commercial offers to answer on due time to the customer requests.
• Support Sales review process with detailed analysis / reports on progress of opportunities and sales achievement.
• Capture selling opportunities through visits, phone and email responses to customers, order entry analysis and research.
• Contribute and participate to all necessary budget exercises related to Spares Sales.
• Monitor and manage the relationship with allocated ARC/Partners, through regular visits and contract review.
• Develop strong understanding of spares market to support various pricing exercises including annual catalogue process.
• Monitor what competition is doing (such available STC and PMA solutions).
• Participate and contribute to demand review for spares.
• Management and growth of relevant MRO activities.
• Manage US Government solicitations to maximize order conversion and margin.
• May be required to perform other duties as requested, directed, or assigned.
• Regular, predictable attendance is required.

Region

EMEA/Americas

• Support the global aftermarket annual sales budget and responsible for budget for allocated customer and markets
• This role has responsibility for supporting the management the budget.
• Covers Power and Safran Ventilation Systems (SVS) products

Basic Qualifications

• Bachelor's degree from an accredited institution
• 2 years of experience in related role
• Strong knowledge of aviation and aftermarket activities & MRO
• Ability to develop opportunities and sell
• Customer oriented and able to operate effectively under high pressure environment and pressing customer deadlines
• Ability to build strong relationships with both internal stakeholders and external customer
• Capable of working fully on own initiative
• Managing well under customer pressure
• Willingness to travel domestic and international as needed.