Aftermarket Customer Support and Sales Manager (Individual Contributor)

Safran Electrical and Power; Sarasota (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Safran Electrical & Power in Sarasota, FL seeks an Aftermarket Customer Support and Sales Manager (Individual Contributor) to drive spare parts sales growth across Power division and SVS. You will manage the complete service cycle, ensuring timely customer follow-up to meet division objectives and profitable outcomes.

The role supports the Head of Sales Management in delivering consistent revenue growth, monitors on-time deliveries for allocated customers, and collaborates with ARC/Partners

Qualifications

• Bachelor's degree from an accredited institution.
• More than 5 years of experience in related roles.
• Strong knowledge of aviation and aftermarket activities and MRO.
• Ability to develop opportunities and sell.
• Customer oriented and able to operate under high pressure with deadlines.
• Willingness to travel domestically and internationally.

Responsibilities

• Prepare and validate commercial offers to respond promptly to customer requests.
• Support sales review with detailed progress analysis and reports.
• Capture selling opportunities via visits, calls, and email responses.
• Participate in budget exercises related to Spares Sales.
• Monitor relationships with ARC/Partners through visits and reviews.
• Manage US Government solicitations to maximize orders and margin.

Skills

Customer relationship skills

Sales ability

Strategic thinking

Negotiation skills

Under pressure performance

Travel willingness

Education

Bachelor's degree

Job description

Safran Electrical & Power

Aftermarket Customer Support and Sales Manager (Individual Contributor)

Company: Safran Electrical & Power

Job Field: Customer services and support

Location: Sarasota, Florida, United States

Contract Type: Permanent

Contract Duration: Full-time

Required Degree: Bachelor's Degree

Required Experience: More than 5 years

Professional Status: Professional, Engineer & Manager

# 2026-189135

Job Description

Summary: The Aftermarket Customer Support and Sales Manager will support the management all activities involved with the spare parts business sales for all Power division and SVS. Responsible for promoting consistent high level growth in sales and profitability. Manage the complete service cycle for spares parts business including customer follow-up to ensure division's objectives. The Aftermarket CSSM will support the Head of Sales Management in the delivery of consistent growth of the department, measured in bookings and sales. Monitor on-time deliveries for allocated customer base.

Essential Duties & Responsibilities

• Prepare and check/validate the commercial offers to answer on due time to the customer requests.
• Support Sales review process with detailed analysis / reports on progress of opportunities and sales achievement.
• Capture selling opportunities through visits, phone and email responses to customers, order entry analysis and research.
• Contribute and participate to all necessary budget exercises related to Spares Sales.
• Monitor and manage the relationship with allocated ARC/Partners, through regular visits and contract review.
• Develop strong understanding of spares market to support various pricing exercises including annual catalogue process.
• Monitor what competition is doing (such available STC and PMA solutions).
• Participate and contribute to demand review for spares.
• Management and growth of relevant MRO activities.
• Manage US Government solicitations to maximize order conversion and margin.
• May be required to perform other duties as requested, directed, or assigned.
• Regular, predictable attendance is required.

Region: EMEA/Americas

• Support the global aftermarket annual sales budget and responsible for budget for allocated customer and markets
• This role has responsibility for supporting the management the budget.
• Covers Power and Safran Ventilation Systems (SVS) products

Job Requirements

Basic Qualifications

• Bachelor's degree from an accredited institution
• 2 years of experience in related role
• Strong knowledge of aviation and aftermarket activities & MRO
• Ability to develop opportunities and sell
• Customer oriented and able to operate effectively under high pressure environment and pressing customer deadlines
• Ability to build strong relationships with both internal stakeholders and external customer
• Capable of working fully on own initiative
• Managing well under customer pressure
• Willingness to travel domestic and international as needed.

But what else? (advantages, specific features, etc.)

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description does not constitute a written or implied contract of employment.

This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status.

Safran Electrical and Power is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: 941-210-8648. We will decide on your request for reasonable accommodation on a case-by-case basis.

Company Information

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

As the world leader in aeronautical electrical systems, Safran Electrical & Power is a key player in the electrification of aircraft equipment and electric and hybrid propulsion. With expertise across the onboard energy chain, the company designs and delivers innovative, optimized and modular architectures and solutions.

Equal employment opportunity, including veterans and individuals with disabilities.

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