Aftermarket Account Manager - Southwest

ZF Group; Mesa (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Annual Incentive Plan

Paid Vacation

401k Plan

Health Care Benefits

Paid Holidays

Employee Groups & community outreach

Job summary

ZF Group in the United States is seeking an Aftermarket Account Manager to maintain ZF as a preferred partner by managing all customer-related activities across assigned accounts. The role focuses on translating the voice of the customer into the right strategy and serving as the central conduit for all customer-related activities.

Your profile: Bachelor's degree in Business, Engineering, or related field; 6+ years in technical/sales, preferably in heavy trucks, automotive aftermarket.

Qualifications

• Bachelor’s degree in Business, Engineering, or related field.
• 6+ years of experience in technical/sales background, preferably in aftermarket/auto.
• Commercial vehicle experience is highly preferred.
• Proficient in Microsoft Office Suite, especially Excel.
• Willingness to travel up to 50–75%.

Responsibilities

• Lead the RFQ process for all customer requests.
• Ensure organization is responsive to customer needs and communicates them internally.
• Strengthen the account team to meet internal and external expectations.
• Maintain product development strategies to fulfill customer and market needs.
• Initiate campaigns, projects, and customer events as required.
• Support negotiations with customers, including contracts and promos.
• Deliver premium service levels across the value chain from development to delivery.

Skills

Account management

Customer relationships

Negotiation

Presentation skills

Excel

MS Office

Travel readiness

Education

Bachelor’s degree in Business or Engineering

Tools

Microsoft Office Suite

Excel

Outlook

Teams

Job description

The Aftermarket Account Manager – will be responsible for maintaining ZF, formerly WABCO and TRW, as a preferred and reliable partner by managing all dimensions for assigned Aftermarket region/accounts. The focus is on continuously improving customer satisfaction and further enhancing the customer/supplier relationship through translation of the voice of the customer into the right customer strategy and serving as the central conduit for all customer related activities.

What you can look forward to as an Account Manager:

• Lead the request for quotation process for all customer requests.
• Ensure the organization is responsive to customer needs, expectations and requests and communicate these throughout our organization.
• Strengthen the account team fulfilling all internal and external expectations.
• Maintain product development strategies in the Business Units to fulfill customer and market needs.
• Initiate and implement campaigns, projects, and customer events as required.
• Support all negotiations with the customers, including contracts and promotional programs.
• Deliver premium service levels across the value chain from product development, through manufacturing, to delivery.

Your profile as an Account Manager:

• Bachelor’s degree in Business, Engineering, or related field; an equivalent combination of education and experience will be considered
• 6+ years of experience in technical/sales background, preferably in the heavy truck industry, automotive market, or aftermarket sales
• Commercial vehicle experience is highly preferred
• Proficient in Microsoft Office Suite, including Excel Outlook and Teams; Strong Excel skills required
• Deep commercial understanding of the assigned region and/or customers
• Excellent presentation skills and strong negotiation/relationship management skills
• *Must have the ability to travel up to 50% - 75% of the time

Why you should choose ZF:

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Health Care Benefits
• Paid Holidays
• Supportive Employee Groups and community outreach activities