Afterhours dispatch

Balic Transport INC.; Brighton (CO); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Balic Transport Inc. is seeking an After-Hours Dispatcher to oversee evening trucking operations. You will monitor shipments, communicate with drivers, resolve issues, and keep loads on schedule from 3:00 PM to 11:00 PM.

The role requires independent decision-making, quick thinking, and the ability to handle multiple situations in a fast-paced trucking environment. Join BTI's Operations/Dispatch team to ensure timely deliveries and proactive problem resolution.

Qualifikationen

• Previous trucking dispatch or logistics experience preferred.
• Solid understanding of dry van trucking operations.
• Knowledge of DOT regulations and hours-of-service requirements.
• Excellent communication and organizational skills.
• Ability to multitask and stay calm under pressure.
• Strong problem-solving and decision-making abilities.
• Comfortable working independently with minimal supervision.

Aufgaben

• Maintain consistent driver communication regarding pickups, deliveries, delays, and issues.
• Monitor active shipments and ensure on-time pickups and appointments.
• Respond quickly to breakdowns, delays, or missed appointments.
• Provide timely updates to customers on shipment status and ETAs.
• Monitor Hours of Service and plan within legal driving limits.
• Coordinate repowers, driver swaps, and recovery plans as needed.
• Keep load information and statuses updated in the TMS system.
• Coordinate trailer availability and equipment needs.
• Notify operations management of major service failures or accidents.
• Deliver a detailed end-of-shift report for the next dispatch team.
• Support a smooth transition between shifts to protect service levels.

Kenntnisse

Dispatch experience

Logistics knowledge

DOT regulations knowledge

Communication skills

Multitasking under pressure

Problem-solving

Independent worker

Jobbeschreibung

Balic Transport Inc. is seeking a reliable, organized, and proactive After-Hours Dispatcher to oversee daily trucking operations during the evening shift. This individual will be responsible for monitoring active shipments, communicating with drivers, resolving operational issues, and ensuring all loads remain on schedule.

The ideal candidate must be able to work independently, make quick decisions, and handle multiple situations in a fast-paced trucking environment.

Company: (BTI)

Department: Operations / Dispatch

Position: After-Hours Dispatcher

Shift: 3:00 PM – 11:00 PM

Position Overview

Balic Transport Inc. is seeking a reliable, organized, and proactive After-Hours Dispatcher to oversee daily trucking operations during the evening shift. This individual will be responsible for monitoring active shipments, communicating with drivers, resolving operational issues, and ensuring all loads remain on schedule.

The ideal candidate must be able to work independently, make quick decisions, and handle multiple situations in a fast-paced trucking environment.

Key Responsibilities

• Driver Communication: Maintain consistent communication with drivers regarding pickups, deliveries, delays, breakdowns, and other operational concerns.
• Load Tracking: Monitor all active shipments and ensure drivers are meeting scheduled pickup and delivery appointments.
• Problem Solving: Respond immediately to breakdowns, delays, rejected trailers, missed appointments, and other unexpected situations.
• Customer Updates: Provide timely and professional updates to customers regarding shipment status, ETAs, and service issues.
• Hours of Service (HOS): Monitor driver hours and ensure loads are planned within legal driving limits.
• Repowers & Recovery: Coordinate repowers, driver swaps, and recovery plans when necessary to protect customer service.
• TMS Updates: Keep all load information, driver statuses, appointment times, and shipment notes accurate and updated.
• Equipment Management: Monitor trailer availability and coordinate equipment needs when required.
• Escalation: Notify operations management immediately of major service failures, accidents, breakdowns, or other critical issues.
• Shift Handoff: Provide a detailed end-of-shift report to ensure the next dispatch team is aware of all outstanding issues.

Qualifications

• Previous trucking dispatch or logistics experience preferred.
• Strong understanding of dry van trucking operations.
• Knowledge of DOT regulations and driver hours-of-service requirements.
• Excellent communication and organizational skills.
• Ability to multitask and remain calm under pressure.
• Strong problem-solving and decision-making abilities.
• Comfortable working independently with minimal supervision.

Performance Expectations

• Maintain high on-time pickup and delivery performance.
• Respond promptly to driver and customer communications.
• Identify potential service failures before they occur.
• Keep all shipments accurately updated in the TMS.
• Minimize unnecessary downtime and operational disruptions.
• Ensure all unresolved issues are communicated to the next shift.

Overall Objective

The After-Hours Dispatcher is responsible for keeping BTI's fleet moving efficiently and safely outside regular business hours, protecting customer service, supporting drivers, and ensuring a smooth transition between dispatch shifts.