Aftercare Navigator, CSS: Guiding the Next Level of Care

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical, dental, vision

Employee assistance programs

Great Place to Work

Job summary

Behavioral Health Network (BHN) is seeking an Aftercare Coordinator to join our Community Support Services team. The role supports individuals served, ensuring referral to and engagement in the next level of care across Western Massachusetts, including Worcester.

Strong communication skills and a valid driver’s license are essential. We offer a patient-centered work environment with HEART values, ongoing training, and opportunities for professional growth within a longstanding statewide

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of relevant experience in behavioral health or community support services.
• Familiarity with community referral sources preferred.
• Valid driver’s license required.
• Lived experience in recovery preferred.
• Excellent verbal and written communication skills.
• Familiarity with internet, word processing, and email systems.

Responsibilities

• Provide information, referrals, and follow-up as specified in the treatment plan of individuals served.
• Maintain working knowledge of levels of care criteria and resources available to individuals served.
• Collaborate with treatment team and family to ensure referral to and engagement in next level of care.
• Complete transition plans and required documentation in a timely and thorough manner.
• Gather information and complete enrollments.
• Provide direct and indirect services to support growth, independence, and safety.
• Collaborate with internal program leadership and Access department to ensure appropriate referrals.
• Collaborate with external agencies to identify best options for next steps in continuum of care.
• Facilitate diverse treatment groups as needed.
• Recognize and report concerns; contact supervisor in emergencies.
• Transport individuals served as needed.
• Perform other tasks as requested by the supervisor.

Skills

Verbal communication

Written communication

Valid driver’s license

Internet & email proficiency

Education

High School Diploma or GED

Job description

Behavioral Health Network (BHN) is seeking an Aftercare Coordinator to join our Community Support Services team. The role supports individuals served, ensuring referral to and engagement in the next level of care across Western Massachusetts, including Worcester.

Strong communication skills and a valid driver’s license are essential. We offer a patient-centered work environment with HEART values, ongoing training, and opportunities for professional growth within a longstanding statewide